First Line Analyst US Market 80% FROM HOME

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

Join a leading technology partner as a First Line Analyst in Barcelona, providing IT support to international clients. Your role will involve assisting users with their IT problems, ensuring high levels of customer satisfaction, and working in a dynamic, remote-friendly environment with growth opportunities.

Servicios

Remote work 80% of the time

Fully paid training

Private health insurance after 6 months

Career development program

Free online language classes

Formación

• Fluent in English, native or equivalent level is required.
• Interest in IT and a positive, problem-solving attitude.
• Outstanding communication and teamwork skills.

Responsabilidades

• Answer support queries via tools, phone, chat, and email.
• Resolve IT issues and maintain customer satisfaction.
• Document calls on the ticketing tool and escalate complex problems.

Conocimientos

Problem-solving

Communication

Customer focus

Logical thinking

Descripción del empleo

First Line Analyst US Market 80% FROM HOME

Join to apply for the First Line Analyst US Market 80% FROM HOME role at Computacenter

First Line Analyst US Market 80% FROM HOME

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Join to apply for the First Line Analyst US Market 80% FROM HOME role at Computacenter

Get AI-powered advice on this job and more exclusive features.

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a First Line Analyst, fluent English, to join our team at Computacenter in Spain.

Your daily tasks will be :

• Answering and support queries via tools, phone, chat and email,
• Keeping daily contact with our users contacting us from all over the world
• Resolving IT issues of our partners to facilitate their office work
• Documentation and logging of calls on the ticketing tool
• Delegation of complex problems to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you?

• Remote work 80% of the time - 4 days / month on-site
• Shifts Rotation : 1 PM - 10 PM Monday to Friday
• Annual salary of 20,535.87€ gross / year
• Fully paid training
• Ticket restaurant (1100€ per year) after 3 month and private health insurance with Sanitas after 6 months
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• An international environment where people support and respect each other
• Fast recruitment process

Requirements :

• You are native or fluent in English
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solving issues
• You have outstanding communication skills and customer focused mind-set
• You enjoy working in a team
• You respect the time schedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service and Information Technology

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