First Line Analyst - Multiple Languages

Computacenter; Barcelona; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional para unirse a su equipo de servicio global. Este rol implica ayudar a los usuarios a resolver problemas de TI, ofreciendo soporte constante y soluciones efectivas. Con un ambiente de trabajo dinámico y un fuerte sentido de comunidad, tendrás la oportunidad de crecer profesionalmente. Además, disfrutarás de un contrato a tiempo completo con la flexibilidad de trabajar de forma remota la mayor parte del tiempo. Si te apasiona la tecnología y el servicio al cliente, ¡esta es tu oportunidad para brillar!

Servicios

Trabajo remoto 80% del tiempo

Seguro de salud privado

Descuentos en gimnasio

Clases de idiomas gratuitas

Entrenamiento completamente pagado

Desarrollo profesional

Ticket restaurante

Formación

• Habilidades avanzadas en comunicación y resolución de problemas son esenciales.
• Se requiere un enfoque centrado en el cliente y trabajo en equipo.

Responsabilidades

• Atender y resolver consultas de usuarios a través de herramientas, teléfono y correo electrónico.
• Documentar y registrar llamadas en la herramienta de tickets.

Conocimientos

Comunicación efectiva

Resolución de problemas

Trabajo en equipo

Pensamiento lógico

Atención al cliente

Descripción del empleo

Location: Spain - Barcelona | Job-ID: 210684 | Contract type: | Business Unit: Others

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

Main Responsibilities

The main responsibilities of this role will be to work together with the members of different IT support teams and communicate with users while finding practical solutions to their IT problems.

Your Daily Tasks

1. Answering and supporting queries via tools, phone, and email, keeping daily contact with our users calling from all over Europe.
2. Resolving IT issues of our partners which can occur during office work.
3. Documentation and logging of calls on the ticketing tool.
4. Delegation of problems which cannot be resolved to the competent teams.
5. Maintaining and improving customer satisfaction level.
6. Communication with your direct team members and different departments.

What Do We Offer You?

1. Remote work 80% of the time - 4 days/month on-site OR 95% remote - 1 day/month on-site.
2. Full-time permanent contract 39 hours/week.
3. Ticket restaurant after 3 months.
4. Private health insurance with Sanitas after 6 months.
5. Annual salary of 20,535.87€ gross/year.
6. An international environment where people support and respect each other.
7. Access to VIP District: gym discounts, restaurants, car wash, etc.
8. Career development and leadership program opportunities.
9. Free online language classes (GER, FRE, SPA & ENG).
10. Fast recruitment process.
11. Fully paid training.

You Are the Ideal Candidate If:

1. You speak one of the following languages at an advanced level: French, Dutch, German, Swedish OR you speak one of the following language combinations at an advanced level: French & Spanish, Dutch & Spanish, Dutch & German, French, Spanish & Italian.
2. You have an advanced level of English.
3. You are interested in learning about IT.
4. You have a positive, can-do attitude and you like problem-solving.
5. You have logical thinking and enjoy helping other people to solve issues.
6. You have outstanding communication skills and a customer-focused mindset.
7. You enjoy working in a team.
8. You respect the time schedule and are punctual.

About Us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international, and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#CCwinningtogether