Fintech Quality & Risk Analyst

Teleperformance; Barcelona; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

Teleperformance in Barcelona is seeking a Quality Specialist to lead risk-focused quality management. You will conduct calibration sessions, audits, and root cause analyses to elevate global quality standards, with emphasis on data analysis and remediation in a fintech risk context.

Ideal candidates have at least 2 years in Fintech Risk (Credit, Fraud) and strong English communication. The role requires dayshift, Monday to Friday, 9 to 18, with a proactive, autonomous work style and attention to

Formación

• At least 2 years of experience in a Fintech Risk environment (Credit, Fraud Risk).
• Proven ability to thrive in a fast-paced setting while maintaining strict quality standards.
• Strong analytical skills with attention to detail; proficient in Google Sheets and Excel; SQL is a plus.

Responsabilidades

• Lead weekly quality calibration sessions and audits across new work streams.
• Prepare and present monthly quality reports and remediation strategies.
• Provide feedback to Quality Analysts to improve accuracy and skill development.
• Conduct Deep Dive Analyses and RCAs to understand systemic quality issues.
• Audit and address Direct Feedback challenges and clarification requests.
• Manage QA Reviewer access and troubleshoot QA-related issues.

Conocimientos

Fintech risk experience

Adaptability

Data analysis

Quality processes

Proactive work ethic

Communication (English)

Herramientas

Google Sheets

Advanced Excel

SQL

Descripción del empleo

Teleperformance in Barcelona is seeking a Quality Specialist to lead risk-focused quality management. You will conduct calibration sessions, audits, and root cause analyses to elevate global quality standards, with emphasis on data analysis and remediation in a fintech risk context.

Ideal candidates have at least 2 years in Fintech Risk (Credit, Fraud) and strong English communication. The role requires dayshift, Monday to Friday, 9 to 18, with a proactive, autonomous work style and attention to