Quality Specialist

Teleperformance; Barcelona; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

Teleperformance in Barcelona is seeking a Quality Specialist to lead risk-focused quality management. You will conduct calibration sessions, audits, and root cause analyses to elevate global quality standards, with emphasis on data analysis and remediation in a fintech risk context.

Ideal candidates have at least 2 years in Fintech Risk (Credit, Fraud) and strong English communication. The role requires dayshift, Monday to Friday, 9 to 18, with a proactive, autonomous work style and attention to

Formación

• At least 2 years of experience in a Fintech Risk environment (Credit, Fraud Risk).
• Proven ability to thrive in a fast-paced setting while maintaining strict quality standards.
• Strong analytical skills with attention to detail; proficient in Google Sheets and Excel; SQL is a plus.

Responsabilidades

• Lead weekly quality calibration sessions and audits across new work streams.
• Prepare and present monthly quality reports and remediation strategies.
• Provide feedback to Quality Analysts to improve accuracy and skill development.
• Conduct Deep Dive Analyses and RCAs to understand systemic quality issues.
• Audit and address Direct Feedback challenges and clarification requests.
• Manage QA Reviewer access and troubleshoot QA-related issues.

Conocimientos

Fintech risk experience

Adaptability

Data analysis

Quality processes

Proactive work ethic

Communication (English)

Herramientas

Google Sheets

Advanced Excel

SQL

Descripción del empleo

Purpose of the role:

As a Quality Specialist, you will be at the forefront of our risk management operations, working closely with our client to monitor and elevate our global quality standards. This role is perfect for a highly analytical and proactive individual who thrives on deep data analysis, uncovering critical insights, and implementing improvements that enhance our overall quality performance.

What you will do:

• Quality & Calibration Management: Lead weekly calibration sessions and conduct ongoing audits to address new work streams or areas of concern.
• Reporting & Remediation: Prepare and present monthly quality reports, identifying critical concerns and proposing effective remediation strategies.
• Performance Insight: Provide feedback to Quality Analysts to correct observed errors and support skill development.
• Deep Dive Analysis: Conduct detailed Deep Dives and Root Cause Analyses (RCAs) to understand and mitigate systemic quality issues
• Issue Resolution: Audit and effectively respond to Direct Feedback challenges and clarification requests.
• Operational Support: Manage QA Reviewer access permissions and troubleshoot QA Review-related bugs and technical issues.

You’ll be the best for this job if you have the following skills:

• Experience: At least 2 years of experience in Fintech Risk environment (Credit, Fraud Risk)
• Adaptability: Proven ability to thrive in a fast-paced environment and adapt to changing requirements while rigidly maintaining quality standards.
• Data & Analysis: Strong analytical skills, exceptional attention to detail, and proficiency in using Google Sheets, Advanced Excel for complex data analysis. SQL would be a plus.
• Quality Foundation: General knowledge of QA processes and relevant tools.
• Work Ethic: Excellent time management, organizational skills, and a proactive, autonomous approach to work.
• Communication: Exceptional written and verbal communication skills in English is a must.
• Shift: Days to work - Monday to Friday, Time to Work - From 9 to 18