Finnish speaking Customer service consultants - Fuengirola

Viking Sverige AB; Mijas; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate customer service consultant to join their team. In this role, you will be the first point of contact for customers in need of roadside assistance, providing them with the help they need during vulnerable moments. You will thrive in a fast-paced environment, working both independently and collaboratively with a supportive team. The company offers a great work environment, comprehensive training, and excellent opportunities for personal and professional development. If you are detail-oriented, solution-oriented, and eager to learn, this is the perfect opportunity for you.

Servicios

Brand new offices in Fuengirola, Málaga

Comprehensive and structured training

Excellent opportunities for personal and professional development

Competitive conditions + benefits

Rotating schedule within 24/7 operations

Formación

• Experience in customer service and fluent in Finnish and English.
• Strong teamwork and communication skills are essential.

Responsabilidades

• Respond to phone inquiries from customers needing roadside assistance.
• Work in various systems to solve challenges effectively.

Conocimientos

Customer Service Experience

Fluent in Finnish

Proficient in English

Knowledge of Data/Technology/Systems

Strong Communication Skills

Teamwork Skills

Detail-Oriented

Solution-Oriented

Descripción del empleo

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from customers who need roadside assistance. The customers may find themselves in vulnerable situations, and our job is to help and assist them. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role, we would like you to possess the following skills:

• Experience in customer service
• Fluent in Finnish, both spoken and written
• Proficient in English, both spoken and written
• Good knowledge of data/technology/systems
• A clean criminal record is a prerequisite

You will fit right in at Viking if you:

• Value good work ethics
• Have strong teamwork skills
• Excel in communication
• Are comfortable working both individually and in a team
• Are at ease with data and phone as work tools
• Are detail-oriented and enjoy complex tasks
• Are solution-oriented with customers and colleagues
• Are curious and eager to acquire new knowledge
• Thrive in a fast-paced environment and adapt easily to change
• Want to be a part of a solid team with a strong culture

For the right candidates, we can offer:

• Brand new offices in Fuengirola, Málaga
• A great work environment with experienced and curious colleagues
• Comprehensive and structured training
• Excellent opportunities for personal and professional development
• A rotating schedule within 24/7 operations
• Competitive conditions + benefits
• Long-term contract

Will you be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing. Starting month will be in February.