Finnish speaking Customer service consultants

Viking Sverige AB; Fuengirola; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

An established industry player in roadside assistance is seeking a dedicated customer service consultant to join their team in Fuengirola. In this role, you will be the first point of contact for customers in need of help, providing essential support and guidance during vulnerable moments. The company values strong work ethics and teamwork, and offers a supportive environment with comprehensive training and opportunities for personal growth. If you are fluent in Finnish and English, possess excellent communication skills, and thrive in a fast-paced setting, this is an exciting opportunity to make a difference in customers' lives while being part of a strong team culture.

Servicios

Brand new offices in Fuengirola

Great work environment

Comprehensive training

Opportunities for personal development

Rotating schedule within 24/7 operations

Competitive conditions and benefits

Long-term contract

Formación

• Experience in customer service and fluent in Finnish and English.
• Strong teamwork skills and detail-oriented with a solution-oriented mindset.

Responsabilidades

• Receive and respond to phone inquiries from customers needing roadside assistance.
• Assist partners in the insurance and automotive industry with various questions.

Conocimientos

Customer Service Experience

Fluent in Finnish

Proficient in English

Knowledge of Data/Technology/Systems

Descripción del empleo

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles and passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, and English languages.

As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations, and our job is to help and assist them. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other. To accomplish this task, you will work in various systems to solve challenges effectively. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role, we would like you to possess the following skills:

1. Experience in customer service
2. Fluent in Finnish, both spoken and written
3. Proficient in English, both spoken and written
4. Good knowledge of data/technology/systems
5. A clean criminal record is a prerequisite

You will fit right in at Viking if you:

1. Value good work ethics
2. Have strong teamwork skills
3. Excel in communication
4. Are comfortable working both individually and in a team
5. Are at ease with data and phone as work tools
6. Are detail-oriented and enjoy complex tasks
7. Are solution-oriented with customers and colleagues
8. Are curious and eager to acquire new knowledge
9. Thrive in a fast-paced environment and adapt easily to change
10. Want to be a part of a solid team with a strong culture

For the right candidates, we can offer:

1. Brand new offices in Fuengirola, Málaga
2. A great work environment with experienced and curious colleagues
3. Comprehensive and structured training
4. Excellent opportunities for personal and professional development
5. A rotating schedule within 24/7 operations
6. Competitive conditions + benefits
7. Long-term contract

Will you be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing. Starting month will be in February.