Field Technical Manager

Agco Corp.; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Company car

Descripción de la vacante

AGCO is seeking a Field Technical Manager, Harvesting to support the dealer network with hands-on technical service and to drive proactive knowledge sharing across AGCO product lines. The role blends field presence with remote troubleshooting to ensure swift problem resolution and strong product understanding.

You will engage with Area Sales and Commercial After Sales teams, deliver technical training, and support warranty and policy cases while promoting high service quality and customer

Formación

• 3-5 years' experience with strong technical knowledge of agricultural machinery.
• Bachelor's degree in Agricultural Engineering is required.
• Fluent in English and Spanish; strong communication skills.
• Good presentation, coaching, influencing, and negotiating abilities.
• Customer-focused with a proactive, solution-oriented mindset.

Responsabilidades

• Provide hands-on technical support to dealers (onsite, phone, THD, TechConnect).
• Diagnose, analyse, and resolve technical issues, applying specifications when required.
• Promote high service quality and repair independence within the dealer network.
• Share knowledge to improve dealer independence in resolving cases.
• Promote AGCO Connect activation and digital product support.
• Collaborate with Area Sales Managers and Commercial After Sales Managers.

Conocimientos

Agricultural machinery

Bilingual: English/Spanish

Technical troubleshooting

Communication skills

Educación

Bachelor's degree in Agricultural Engineering

Herramientas

MS Office

Descripción del empleo

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!

The Field Technical Manager, Harvesting, is responsible for maintaining and improving customer satisfaction among AGCO product owners by providing hands‑on technical support to the dealer network and supporting service development activities. This role acts as a key link between dealers, sales, and internal support functions, ensuring efficient issue resolution and strong product understanding.
The position combines field-based and remote technical support, enabling effective problem diagnosis, escalation, and resolution. In addition, the role supports AGCO brands from a technical perspective, contributing to customer acquisition, retention, and market share growth.
A key focus of the role is to drive a proactive support model by strengthening dealer capability, promoting knowledge sharing, and ensuring high-quality technical service delivery across all AGCO products.

Your Impact:

• Technical Support & Field Operations Provide technical support to dealers (on‑site, by phone, THD, TechConnect) in the assigned area, including FUSE and digital products
  Diagnose, analyse, and resolve technical issues, including applying parameters and specifications where required
• Customer Satisfaction & Issue Management Maintain and improve customer satisfaction by resolving technical and product performance issues. Support customer loyalty activities, including dealer support during customer and complaint discussions (in cooperation with the dealer)
• Dealer Support & Capability Development Promote and ensure high service quality and repair independence within the dealer network
• Support information sharing to improve dealer independence in resolving technical cases
• Training & Coaching Promote the importance of technical training within the dealer network
  Encourage dealer participation in training programs Warranty, Campaigns & Compliance Support policy and warranty handling in line with AGCO procedures. Assist in the investigation of complex warranty and policy cases
• Digital & Product Support Promote AGCO Connect activation and utilization within the dealer network Support Parts THD and digital off‑board activities Cross‑functional Support & Additional Duties Work closely with Area Sales Managers and Commercial After Sales Managers Support Sales and Marketing activities, including events, trade fairs, exhibitions, and stand service.

Your Experience and Qualification:

• 3-5 years' Experience in Strong technical knowledge of agricultural machinery and its operation, including harvesting machines.
• Bachelor's degree in Agricultural Engineering.
• Fluent in Spanish and English Communicative. Good computer literacy, including confident use of MS Office and ability to work with multiple systems.
• Soft Skills / Behavioral Competencies. Strong communication skills (verbal and written), with the ability to interact effectively with different stakeholders.
• Good presentation, coaching, influencing, and negotiating skills. Customer‑focused mindset with a proactive and solution‑oriented approach. Team‑oriented, flexible working style with strong interpersonal skills.
• Health insurance
• Company car

Your Workplace

This role follows AGCO’s onsite work model, with employees primarily working from an AGCO location/dealership for a minimum of 4 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

AGCO is a global leader in the design, manufacture and distribution of agricultural machinery and precision ag technology. AGCO delivers customer value through its differentiated brand portfolio including core brands like Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra®