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Manage interface and communications with all customers.
Provide technical expertise, acting as the single point of contact for queries and support.
Resolve complex faults and issues.
Ensure 24-hour technical assistance.
Analyze impact and approve changes to product, system, or network. Validate and implement new versions of critical PMR, TETRA, and 3GPP communications systems.
Manage interface control for linked products, systems, and networks.
Provide tracking and delivery time indications.
Publish internal and external reports on activity and performance evaluations. Maintain configuration control.