Field support technician

Airbus; Benidorm; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Airbus is seeking an entry-level professional for its Customer Eng. & Technical Support team in Benidorm. The candidate will handle customer communications, provide technical expertise, and ensure effective support for various systems. This role emphasizes integrity, compliance awareness, and flexible working arrangements.

Formación

• Entry-level role focusing on customer queries and support.
• Strong analytical skills required for system validation.
• Ability to manage multiple communications effectively.

Responsabilidades

• Manage interface and communications with customers.
• Provide 24-hour technical assistance.
• Analyze and approve changes to systems.

Conocimientos

Technical expertise

Communication

Problem-solving

Descripción del empleo

Manage interface and communications with all customers.

Provide technical expertise, single point of contact for queries and support.

Resolve complex faults and issues.

Ensure 24-hour technical assistance.

Analyze impact and approve changes to product/system/network. Validation and implementation of new versions of critical PMR/TETRA and 3GPP communications systems.

Interface control to linked product/system/networks.

Provide tracking and delivery time indication.

Publish internal & external reports about activity & performances evaluation. Configuration control.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Secure Land Communications SAU S.A.

Job Description:

Manage interface and communications with all customers.

Provide technical expertise, single point of contact for queries and support.

Resolve complex faults and issues.

Ensure 24-hour technical assistance.

Analyze impact and approve changes to product/system/network. Validation and implementation of new versions of critical PMR/TETRA and 3GPP communications systems.

Interface control to linked product/system/networks.

Provide tracking and delivery time indication.

Publish internal & external reports about activity & performances evaluation. Configuration control.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Secure Land Communications SAU S.A.

Employment Type:

Permanent

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Experience Level:

Entry Level

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.