Field Services Engineer

Bionano Genomics, Inc.; Ourense; A distancia; EUR 35.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in genomic solutions seeks a Field Services Engineer to support the installation and maintenance of advanced Optical Genome Mapping systems. The role includes travel and collaboration with various teams to ensure customer satisfaction and operational success.

Formación

• 3+ years supporting capital equipment in research or clinical fields.
• Fluent in English; strong knowledge of French and/or Spanish required.

Responsabilidades

• Lead installation of Optical Genome Mapping devices.
• Diagnose and resolve complex failures.
• Maintain customer communication for satisfaction.

Conocimientos

Imaging systems alignment

Professional communication

Educación

Qualification in Electrical / Mechanical Engineering

Qualification in Biosciences

Descripción del empleo

Join to apply for the Field Services Engineer role at Bionano

Join to apply for the Field Services Engineer role at Bionano

Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities :

• Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
• Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
• Diagnose and resolve complex failure modes remotely in collaborating with Customer’s Solution specialists. (15%)
• Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
• Work with regional and global FSE, FAS, Sales, Development, and Technical Support personnel to achieve team success. (10%)
• Keep up-to-date with administrative tasks such as providing timely and accurate installation / maintenance reports (Salesforce), parts ordering / returns, and expense reporting. (5%)
• Perform other duties as assigned. (5%)

Required Skills and Abilities :

• Experience in the alignment and troubleshooting of imaging systems or relevant research / clinical devices.
• Professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

Preferred Skills and Abilities :

• Capital equipment support experience in a research lab environment, with experience in two or more of the following areas :
• Microscopy imaging
• LASER technology
• Complex biotech systems troubleshooting
• Able to lift 30kg

Education, Certifications, Licenses :

• Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military experience with electronics / optical imaging experience.
• 3+ years supporting capital equipment in research or clinical fields.
• Fluent in English, with strong knowledge of French and / or Spanish.

Travel Requirements :

• Up to 60% travel time expected.
• Continental and international travel as needed.
• Valid driver’s license.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

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