Field Services Engineer

Bionano Genomics, Inc.; Granada; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in genomics is seeking a Field Services Engineer to provide installation, maintenance, and technical support for their Optical Genome Mapping systems. The role requires thorough troubleshooting skills, strong communication with customers, and a relevant technical background. Ideal candidates will have hands-on experience in clinical or research environments and be fluent in English, with additional language skills in French or Spanish being a plus. This position is remote, ideally based in Madrid or Paris, with expectations of substantial travel.

Formación

• 3+ years supporting capital equipment in research/clinical fields.
• Fluent in English, with knowledge of French and/or Spanish.

Responsabilidades

• Lead installation and maintenance of Optical Genome Mapping systems.
• Diagnose complex failures and collaborate with customers.
• Maintain communication to ensure customer satisfaction.

Conocimientos

Alignment of imaging systems

Troubleshooting clinical devices

Professional communication

Educación

Qualification in Electrical / Mechanical Engineering

Qualification in Biosciences

Military experience with electronics

Descripción del empleo

Join to apply for the Field Services Engineer role at Bionano

Join to apply for the Field Services Engineer role at Bionano

Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities :

• Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
• Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
• Diagnose and resolve complex failure modes remotely in collaborating with Customer’s Solution specialists. (15%)
• Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
• Work with regional and global FSE, FAS, Sales, Development, and Technical Support personnel to achieve team success. (10%)
• Keep up-to-date with administrative tasks such as providing timely and accurate installation / maintenance reports (Salesforce), parts ordering / returns, and expense reporting. (5%)
• Perform other duties as assigned. (5%)

Required Skills and Abilities :

• Experience in the alignment and troubleshooting of imaging systems or relevant research / clinical devices.
• Professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

Preferred Skills and Abilities :

• Capital equipment support experience in a research lab environment, with experience in two or more of the following areas :
• Microscopy imaging
• LASER technology
• Complex biotech systems troubleshooting
• Able to lift 30kg

Education, Certifications, Licenses :

• Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military experience with electronics / optical imaging experience.
• 3+ years supporting capital equipment in research or clinical fields.
• Fluent in English, with strong knowledge of French and / or Spanish.

Travel Requirements :

• Up to 60% travel time expected.
• Continental and international travel as needed.
• Valid driver’s license.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

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