Field Services Engineer

BioNano; Cádiz; A distancia; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in genomics technology seeks a Field Services Engineer to install and maintain Optical Genome Mapping systems. The role involves leading device installations, providing customer support, and keeping equipment operational through preventive maintenance. Candidates should have engineering qualifications and experience in relevant fields, with strong communication skills. This full-time position requires up to 60% travel within and outside of Europe.

Formación

• 3+ years supporting capital equipment in research or clinical settings.
• Fluent in English; knowledge of French and/or Spanish is a plus.
• Ability to lift up to 30kg.

Responsabilidades

• Lead installation of Bionano OGM devices.
• Sustain installed base with preventive maintenance.
• Diagnose and resolve complex failure modes.

Conocimientos

Alignment and troubleshooting of imaging systems

Effective communication

Educación

Qualification in Electrical / Mechanical Engineering

Biosciences

Descripción del empleo

Join to apply for the Field Services Engineer role at Bionano.

Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas.

Summary : The Field Service Engineer (FSE) is responsible for installing, maintaining, and repairing Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and collaborates with interdepartmental teams to ensure ongoing success.

Primary Duties and Responsibilities :

• Lead the installation of Bionano OGM devices, from pre-sales technical consulting to system qualification at the customer’s site. (25%)
• Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
• Diagnose and resolve complex failure modes remotely in collaboration with Customer Solution specialists. (15%)
• Maintain regular communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
• Work with regional and global teams including FSE, FAS, Sales, Development, and Technical Support to achieve team success. (10%)
• Complete administrative tasks such as providing installation / maintenance reports (Salesforce), parts ordering / returns, and expense reporting. (5%)
• Perform other duties as assigned. (5%)

Required Skills and Abilities :

• Experience in alignment and troubleshooting of imaging systems or relevant research / clinical devices.
• Effective communication and writing skills to interact with customers and internal teams.

Preferred Skills and Abilities :

• Support experience with capital equipment in research labs, including areas like microscopy imaging, laser technology, or complex biotech systems troubleshooting.
• Ability to lift up to 30kg.

Education, Certifications, and Licenses :

• Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military electronics / optical imaging experience.
• 3+ years supporting capital equipment in research or clinical settings.
• Fluent in English; strong knowledge of French and / or Spanish is a plus.

Travel Requirements :

• Up to 60% travel expected, including continental and international travel.
• Valid driver’s license required.

Seniority Level : Mid-Senior level

Employment Type : Full-time

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