Field Services Engineer

Vertiv; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in power solutions seeks a Service Technician for their Barcelona office. The role involves managing service calls, ensuring compliance with safety policies, and providing excellent customer service. Candidates should have a background in Electrical or Electronic Engineering and experience with UPS systems, along with strong organizational and interpersonal skills.

Formación

• Basic English language skills.
• Experience in technical service with UPS equipment required.
• Valid driver's license and willingness to travel.

Responsabilidades

• Respond professionally to all assigned service calls.
• Ensure spare parts are properly accounted for using established procedures.
• Collaborate with the department supervisor on daily operational duties.

Conocimientos

Customer Service

Planning

Organization

Time Management

Computer Literacy

Educación

Secondary School Diploma

University Degree in Electrical/Electronic Engineering

Descripción del empleo

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base, and a global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are currently seeking a Service Technician to join our dynamic team in Barcelona, Spain.

Responsibilities:

• Respond professionally to all assigned service calls while on duty.
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual.
• Perform all work safely, in accordance with company safety policies.
• Ensure spare parts are properly accounted for using established procedures.
• Keep the Dispatching Team informed of your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors.
• Submit weekly paperwork accurately and on time; debrief performed jobs at the customer’s premises.
• Keep company vehicle clean, neat, and properly maintained.
• Report and promote sales or service leads to the appropriate department.
• Attend customer meetings as required.
• Serve as a reference point for key customers in case of emergency and troubleshooting.
• Ensure availability to work during weekends and nights, in compliance with local labor laws.
• Collaborate with the department supervisor on daily operational duties.

Qualifications:

• Secondary school diploma or University degree in Electrical/Electronic Engineering.
• Basic English language skills.
• Experience in technical service, working with UPS equipment.
• Computer literacy.
• Valid driver’s license and willingness to travel.
• Availability for weekend work (often scheduled with little notice).
• Occasional heavy lifting (up to 30 kg).
• Excellent customer service skills.
• Self-motivated with effective planning, organization, and time management skills.

If you embody these qualities and believe you are the ideal candidate, we invite you to apply and build your future career in a thriving, supportive environment! The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.

Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.