Field Services Engineer

Bionano Genomics, Inc.; Albacete; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Bionano Genomics is seeking a Field Service Engineer responsible for the installation and maintenance of Optical Genome Mapping systems. This remote role, based in Madrid or Paris, requires significant customer interaction, technical troubleshooting skills, and travel up to 60%. Ideal candidates will have a background in engineering, strong communication skills, and experience in capital equipment support.

Formación

• 3+ years supporting capital equipment in research or clinical fields.
• Fluency in English; strong knowledge of French and/or Spanish preferred.
• Relevant military experience with electronics / optical imaging highly regarded.

Responsabilidades

• Install Bionano OGM devices, ensuring qualification at customer sites.
• Provide preventive maintenance and customer support.
• Collaborate with internal teams for customer satisfaction.

Conocimientos

Imaging system troubleshooting

Professional communication

Technical writing

Educación

Qualification in Electrical / Mechanical Engineering

Biosciences

Descripción del empleo

Join to apply for the Field Services Engineer role at Bionano.

Location: Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas.

Summary: The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities:

1. Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
2. Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
3. Diagnose and resolve complex failure modes remotely in collaboration with Customer’s Solution specialists. (15%)
4. Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
5. Work with regional and global FSE, FAS, Sales, Development, and Technical Support personnel to achieve team success. (10%)
6. Keep up-to-date with administrative tasks such as providing timely and accurate installation/maintenance reports (Salesforce), parts ordering/returns, and expense reporting. (5%)
7. Perform other duties as assigned. (5%)

Required Skills and Abilities:

• Experience in the alignment and troubleshooting of imaging systems or relevant research/clinical devices.
• Professional communication and writing skills, with the ability to interact effectively with customers and internal partners.

Preferred Skills and Abilities:

• Capital equipment support experience in a research lab environment, with experience in two or more of the following areas:
• Microscopy imaging
• LASER technology
• Complex biotech systems troubleshooting
• Able to lift 30kg

Education, Certifications, Licenses:

• Qualification in Electrical / Mechanical Engineering, Biosciences, or relevant military experience with electronics / optical imaging experience.
• 3+ years supporting capital equipment in research or clinical fields.
• Fluent in English, with strong knowledge of French and/or Spanish.

Travel Requirements:

• Up to 60% travel time expected.
• Continental and international travel as needed.
• Valid driver’s license.

Seniority level:

• Mid-Senior level.

Employment type:

• Full-time.

Note: The job postings in the additional list are not relevant to this specific role and are omitted for clarity.