Field Service Technician

Blue Lynx; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Field Services Technician, where you will play a pivotal role in supporting industrial machinery and ensuring customer satisfaction. This dynamic position involves installation, troubleshooting, and training for clients across the globe. You will be responsible for maintaining high safety and quality standards while promoting innovative services. If you are passionate about technology and thrive in a collaborative environment, this role offers an exciting opportunity to make a significant impact in the field of sustainability and industrial machinery.

Formación

• Fluency in Spanish and English is essential for this role.
• An associate degree or equivalent training in a technical field is required.
• Knowledge of electrical and mechanical systems is crucial.

Responsabilidades

• Provide installation and troubleshooting support for industrial machinery.
• Conduct customer training and ensure safety standards are met.
• Coordinate service job scheduling and maintain customer equipment logs.

Conocimientos

Fluent in Spanish

Fluent in English

Electrical troubleshooting

Mechanical troubleshooting

Customer service skills

Technical drawing interpretation

Hydraulic systems maintenance

Pneumatic systems maintenance

Problem-solving methodologies

Time management skills

Educación

Associate degree in a related technical field

Herramientas

Microsoft Word

Microsoft Excel

ERP systems

Google suite of products

Descripción del empleo

Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses. We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.

Job Profile for Field Services Technician Responsibilities will include but not be limited to :

• Provide installation, service and troubleshooting support on industrial machinery and automated / engineered systems at company service centres and customer facilities throughout the world
• Conduct training for customers
• Coordinate scheduling of service jobs
• Ensure that safety and quality standards are met
• Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
• Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
• Promote and drive company connect services and technology
• Act as subject matter expert on the company system and the equipment it monitors
• Create service agreement contracts with customers and maintain executed service agreement files
• Implement newly executed service agreement contracts
• Use the company's tool to proactively monitor customer equipment
• Make outbound calls to existing customers to check in on how their equipment is working
• Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
• Maintain a log of customer equipment issues
• Pack and ship spare parts orders to customers
• Provide input to the engineering / product development team on machine design, serviceability, etc.
• Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy

Candidate Profile for Field Services Technician

• Must be fluent in Spanish and English, both written and spoken
• Associate degree in a related technical field or equivalent on-the-job training
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
• Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
• Available and willing to travel 25% of the time
• Able to read technical drawings and electrical schematics
• Expert in troubleshooting and maintaining hydraulic and pneumatic systems
• Able to effectively apply technical and logical methodologies to solve problems
• Competent in resolving customer issues and creating value for both customers and the company in a professional manner
• Able to prioritise critical tasks
• Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Adapts to and is effective in diverse international cultures
• Motivated and dedicated to gaining knowledge that provides added value to the company
• Treat others with sensitivity, dignity, and honesty
• Competent in dealing with engineers and managers at customer sites