Field Service Technician

噯汰慫; Madrid; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading tech company based in Madrid is seeking a Head of IT Support to lead a dynamic team. The role involves overseeing IT service management, introducing innovative processes, and expanding automation within a collaborative and open corporate culture. Candidates should possess relevant experience and qualifications, with a strong focus on team leadership and customer service.

Servicios

30 days' vacation

Company pension contributions

Vacation and Christmas bonuses

Modern working models

Formación

• Experienced in IT project management with a structured working style.
• Proficient in both spoken and written German and English.
• Strong leadership and innovative skills in IT support.

Responsabilidades

• Lead and develop IT support team structures.
• Implement AI solutions for increased IT support efficiency.
• Manage global user IT support and define KPIs.

Conocimientos

Communication

Customer Orientation

Service Management

Team Management

Educación

Degree in Economics or Computer Science

ITIL Foundation Certification

Descripción del empleo

Beckhoff Automation is one of the world's leading specialists for automation and control technology. As an owner-managed family business, we have been implementing innovative automation systems based on PC-based control technology since 1980. Today, with around 5,500 employees (March 2024) at more than 75 locations worldwide, we generate sales of over 1.75 billion euros (fiscal year 2023). Our unique corporate culture is characterized by a family atmosphere and offers plenty of freedom to implement your own ideas. This ensures a high level of satisfaction and a lot of fun at work. Once you choose Beckhoff, you often stay for the rest of your working life.

As a constantly growing company, we are always on the lookout for special talents. In this role, you will be responsible for leading and developing our IT support team, which relies on your innovative ideas and expertise in the field of service management. Play an active role in shaping our IT support of tomorrow

Head (m / f / d) IT Support

Field of activity

• Management and further development of the support team, divided into hotline, service desk, and client hardware
• Expansion and automation of the ITSM platform and associated development and introduction of the associated processes
• Introduction, compliance, analysis, and reporting of defined KPIs
• Responsibility for global user IT support
• Building, developing, and implementing AI solutions to increase efficiency in IT support
• Continuous development of own skills and active pursuit of new technologies

Requirements

• Successfully completed studies in the field of economics, computer science, technical training, or a comparable qualification
• Professional and management experience in the IT environment as well as experience in IT project management
• ITIL Foundation (V3 or higher) certification or further certifications in the area of service management
• Confident, confident appearance paired with strong communication skills and a pronounced customer and service orientation
• Independent, structured, and reliable way of working
• Very good written and spoken German and English skills

We offer

• Exciting tasks in an international high-tech company with plenty of scope for innovative ideas and professional development
• An open and familiar corporate culture with flat hierarchies and a culture of personal 'you'
• A future-proof job in an economically sound and owner-managed family business
• An attractive salary, 30 days' vacation, company pension contributions above and beyond the statutory requirements, capital-forming benefits, and vacation and Christmas bonuses
• The option of compensating for overtime with time off or having it paid out with a fair bonus
• Modern working models (including flexitime and mobile working)

If we have aroused your interest, please send your application documents to :

Beckhoff Automation GmbH & Co. KG

Human Resources Department

Mr. Marcel Siepert

Phone : [phone]

E-Mail : (emailprotected)

Online application

Please note that we will not return any application documents sent to us by post. The application documents will be deleted or destroyed in accordance with the Federal Data Protection Act (BDSG).

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