Field Service Technician

buscojobs España; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled technician to install and maintain advanced machinery at customer sites. This role involves not only the technical installation but also providing essential training and support to clients, ensuring they maximize the benefits of cutting-edge solutions. The ideal candidate will possess a strong background in mechanical engineering and problem-solving skills, with a commitment to quality and safety. Join a forward-thinking company that values innovation and customer satisfaction, and make a significant impact in the field of machinery technology.

Formación

• Technical education in engineering or related field.
• At least 2 years experience in mechanical engineering or laser cutting.

Responsabilidades

• Install and commission Bystronic machines at customer sites.
• Provide technical advice and training to customers.

Conocimientos

Problem-solving

Technical English

Mechanical Engineering

Knowledge of safety principles

Educación

Technical school or vocational training

Electrical or mechanical engineering degree

Herramientas

DMS

CRM

LMS

Microsoft Windows

Descripción del empleo

Your main responsibilities will include :

• Installation and commissioning of Bystronic machines at customer sites, ensuring they meet all technical and operational requirements.
• Assembly of electrical, pneumatic, and hydraulic systems, making sure they work properly.
• Maintenance and repair of machines at customer locations.
• Recording and reporting technical information in our CRM system, including : Service reports and support request forms, customer feedback and installation and maintenance documentation.
• Applying and improving quality processes according to ISO standards.
• Training customers on key topics
• Providing technical advice to customers, helping them get the most out of our solutions.
• Supporting operational tasks, such as loading and unloading equipment.
• Managing spare parts, making sure the correct parts are requested and delivered to customers.
• Working with sales and service teams by giving technical support in commercial proposals.
• Taking part in fairs and exhibitions, installing and operating our machines to show their capabilities.
• Handling quality claims, ensuring they are solved and followed up to improve our products continuously.

What do you need for this position?

• Technical education : Technical school, vocational training, electrical or mechanical engineering, or a university degree in a related field.
• Experience : At least 2 years in mechanical engineering, laser cutting or bending technology (preferred).
• Ability to solve technical problems in industrial environments.
• Knowledge of software tools like DMS, CRM, LMS, and Microsoft Windows.
• Understanding of safety principles and standards in mechanical engineering.
• Technical English level to communicate in international environments.