Field Service Representative EF at Gando Air Base

Airbus Defence and Space; Sevilla; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work where possible

On-site facilities

Job summary

Airbus Defence and Space SAU is seeking a Field Service Representative EF to be based at customer facilities on Gran Canaria, supporting safe and efficient on-site operations. You will provide technical advice, perform maintenance tasks, and lead field missions while ensuring quality, cost, and timely delivery of aircraft/components.

Requirements include an Aeronautical or Industrial Engineering degree, 1+ years of relevant experience, and English proficiency.

Qualifications

• Experience in technical customer support or field service is desirable.
• Strong communication and interpersonal skills with client focus.
• Willingness to travel as required and work on site at customer facilities.

Responsibilities

• Act as the focal point for the customer and provide on-site technical support.
• Advise customer personnel on troubleshooting, maintenance programs and ground support equipment.
• Carry out field missions, replace failed units on-site and manage repairs/upgrades.

Skills

Communication

Customer relations

Proactive

Education

Aeronautical or Industrial Engineering degree

Job description

Job Description

An opportunity for a Field Service Representative EF has arisen within Airbus Defence and Space. The work must be carried out at the customer's facilities at GANDO AIR BASE, located on the island of Gran Canaria. The department is in charge of guaranteeing permanent on-site technical support and representation at the customer's facilities, in order to ensure safe and effective operations under the most economical and beneficial conditions for the customer. Input data: Platform availability, recovery periods, maintenance plan, equipment manuals, overhaul plan. Output data: Component repair and troubleshooting, technical advice to the customer on maintenance and technical publications.

Responsibilities

• The main tasks of the jobholder will be:
• Act as the focal point for the customer.
• Provide the customer with technical assistance regarding the maintenance of reliable and cost-effective operations.
• Advise the customer's technical personnel on troubleshooting, repair and maintenance tasks, procedures for maintenance programs and ground support equipment, and the implementation of modifications.
• Carry out field missions according to customer needs. Replace failed units on-site.
• Manage maintenance and/or repairs. Implement upgrades.
• Provide advice to local operators for the improvement of performance and daily processes. Provide support for maintenance plans and equipment provided by the customer.
• Provide support for tests and tasks on EF aircraft as a certified engineer.
• Provide technical interface with customers.
• Responsible for delivering aircraft/components assigned to their domain in quality, cost, and time.
• Develop reports and procedures related to the repair of defects and failures.
• Responsible for developing new initiatives and/or procedures to improve fleet operation.
• Responsible for proposing changes to aircraft/component maintenance documentation and preparing alternatives.
• Prepare and facilitate training for other members.
• Provide on-the-job training to the customer.
• Comply with and enforce rules and procedures.
• Possibility of travel and assignments at other customer facilities (Albacete, Getafe, Seville...)

Skills

• Education: Aeronautical or Industrial Engineering degree or a related discipline.
• Experience: Desirable at least 1 year of experience performing the requested duties for the position.
• Soft skills: Communication and customer relations skills, client-oriented, communicative, adaptable, flexible, proactive, committed.
• Languages: English.
• Availability to travel if required.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Hybrid model of working when possible.
• Collective transport service subject to working calendar/home location.
• Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and great development prospects in a multicultural environment.
• Option to access special rates in products & benefits.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space SAU

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].