Field Service Engineer UPS

Vertiv; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in power solutions is seeking a Field Service Engineer UPS to join their Barcelona team. The role involves responding to service calls, ensuring compliance with procedures, and maintaining customer relationships, requiring both technical knowledge and excellent customer service skills.

Formación

• Experience in technical service area, particularly in UPS equipment.
• Valid Driving License and availability for weekend work.
• Ability for occasional heavy lifting (up to 30 kg).

Responsabilidades

• Respond to assigned service calls in a professional manner.
• Ensure compliance with safety policies and read field procedure manual.
• Keep Dispatching Team informed about schedules and job statuses.

Conocimientos

Customer Service

Planning

Organization

Time Management

Educación

Secondary school diploma or University degree in Electrical/Electronic Engineering

Descripción del empleo

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are currently seeking aField Service Engineer UPSto join our dynamic team inBarcelona, Spain!

What responsibilities will you have?

• Respond, in a professional manner, to all assigned service calls while on duty;
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual;
• Perform all work in a safe manner, and in accordance with established company safety policy;
• Ensure spare parts are properly accounted for using established parts procedures;
• Keep Dispatching Team informed of your schedule and the status of all open jobs;
• Maintain the accuracy of the customer listing by reporting errors;
• Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer’s premises;
• Keep company vehicle clean, neat and properly maintained;
• Report and promotes sales or service leads to the proper department;
• Attend customer meetings as required;
• Being a reference point for key customers in case of emergency and troubleshooting;
• Ensure availability to work during week-end and night in compliance with local labor laws;
• Work closely with department supervisor to assist with day to day operational duties.

What are the keys to your success?

• Secondary school diploma or University degree in Electrical/Electronic Engineering Basic Level in English;
• Experience in technical service area working in a service or test environment of UPS equipment;
• Computer Literate Valid Driving License, travel availability, weekend availability (frequently scheduled with little notice) Occasional heavy lifting required (30 kg);
• Excellent customer service skills;
• Self-starter, ability to effective plan, organize, and manage time effectively.

If YOU embody these qualities and believe you are the ideal candidate, we invite you to apply and embark on building your future career in a thriving and supportive environment!

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.Integrity. Respect. Teamwork.Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email [e-mail]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.