Field Service Engineer, Spain & Portugal (Mobile Water Solutions) Engineering & Expertise • Madrid

Saur Group; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Field Service Engineer to ensure optimal performance of mobile water solutions. In this dynamic role, you will be responsible for the installation, maintenance, and repair of rental equipment, while also providing exceptional customer support. Frequent travel to various customer locations is required, offering an exciting opportunity to engage with clients and enhance their experience. Join a forward-thinking company that values professionalism, teamwork, and service excellence, and take your career to the next level in a supportive and inclusive environment.

Servicios

Training and Career Development

Competitive Salary

Benefits Package

Formación

• Proven experience in the water industry or similar roles.
• Strong mechanical and electrical skills are essential.

Responsabilidades

• Install and maintain rental water treatment equipment.
• Provide technical support and excellent customer service.

Conocimientos

Mechanical Knowledge

Electrical Knowledge

Customer Service

Troubleshooting

Bilingual (English and Spanish)

Physical Fitness

Educación

Experience as Field Service Engineer

Herramientas

Google Application Suite

Microsoft Office (Excel, Word, PowerPoint)

Descripción del empleo

With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimize downtime in a wide range situation 24 / 7, 365 days a year.

At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

Summary

The Field Service Engineer, Spain ensures that customers can use Mobile Water Solutions - rental equipment safely and efficiently to support optimal performance. Activities include technical support installation, commissioning and maintenance services for mobile water treatment equipment that is rented out to customers. The Field Service Engineer plays a crucial role in maintaining customer satisfaction and fostering positive relationships with clients and rental companies.

The Field Service Engineer reports to the Operations Manager, Southern Europe (Italy, Spain, and Portugal). The role is depot (in Madrid) and field-based with frequent traveling to different customer locations to support sales efforts as needed.

Job Responsibilities

1. Installation: Setting up and installing equipment at the customer's location, ensuring it functions correctly and safely.
2. Maintenance: Performing routine maintenance and inspections to ensure that the equipment remains in good working condition during the rental period.
3. Repairs: Troubleshooting and repairing equipment if it breaks down or experiences technical issues during the rental period.
4. Customer Support: Providing technical support and guidance to customers regarding the proper use and maintenance of the equipment. Interact with customers to understand their equipment needs, provide guidance on equipment operation, and address any issues or concerns. Deliver excellent customer service and build strong relationships.
5. Documentation: Maintaining detailed records of equipment maintenance and repairs, including service reports, parts replacements, and work performed.
6. Safety Compliance: Ensuring that the equipment meets safety and regulatory standards and addressing any compliance issues.
7. Training: In some cases, offering training to customers or rental staff on the proper operation and maintenance of the equipment.
8. Inventory Management: Monitoring the inventory of rental equipment, ordering spare parts when needed, and coordinating with suppliers.
9. Troubleshooting: Diagnosing and resolving technical problems efficiently to minimize downtime for customers.
10. Reporting: Providing feedback to rental companies about the performance and condition of equipment, as well as suggestions for improvements or replacements.
11. Performs other duties of similar nature and level as assigned.

Job Requirements

1. Proven work experience as Field Service Engineer (in the water industry) or a similar role (e.g., equipment maintenance, repair, or a related field).
2. Mechanical and electrical knowledge and skills.
3. Knowledge of safety regulations and best practices to ensure a safe work environment.
4. Proficiency in English and Spanish languages to communicate effectively and clearly with both technical and non-technical personnel, including clients, team members, and supervisors.
5. Knowledge of Google Application Suite and / or Microsoft Office software packages (Excel, Word, PowerPoint) and diagnostic tools used in equipment servicing.
6. Capability to work across cultures, borders, and different methods of executing business within an international team.
7. Physical Fitness - Ability to drive and work in various physically demanding environments (weather conditions, 24 / 7 duties).
8. Possess a valid Driver's License to drive in the region.

Working for us means

We offer training and career development plans with competitive salary and benefits.

NSI Mobile Water Solutions is an equal opportunities employer. We invest in diversity, ensure equity and a sense of belonging in our inclusive culture. We have a zero-tolerance policy for harassment, bias or discrimination towards applicants and employees.

Join our #missionwater