Field Service Engineer – Biomolecular Solutions (Genomics, Automation & Cell Division) – (Basqu[...]

TN Spain; Bilbao; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Field Service Engineer to support biomolecular solutions in the Basque Country and Navarra. This role involves on-site installation, maintenance, and customer training on cutting-edge genomic and automation products. You'll be part of a dynamic team, ensuring laboratories operate efficiently and effectively. The company offers a permanent contract, a vibrant culture, and a range of benefits including a pension scheme and private healthcare. If you're proactive, customer-focused, and enjoy problem-solving, this opportunity is perfect for you to grow in an international environment.

Servicios

Company pension scheme

Yearly company bonus

Company car

Private health care

Stock purchase plan

Medical insurance

Life insurance

Training and development opportunities

Formación

• Degree in Biology, Molecular Biology, Biotechnology, or BioPharma required.
• Experience with biomolecular, genomics, and automation solutions preferred.

Responsabilidades

• Provide installation, maintenance, and training on biomolecular solutions.
• Respond to customer needs and maintain service reputation.

Conocimientos

Biomolecular Solutions

Genomics

Automation

Customer Service

Communication Skills

Educación

University degree in Biology

University degree in Molecular Biology

University degree in Biotechnology

University degree in BioPharma

Herramientas

Technical Support Tools

Descripción del empleo

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Field Service Engineer – Biomolecular Solutions (Genomics, Automation & Cell Division) – (Basque country and Navarra), Bilbao

Client:

Agilent

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

29.03.2025

Expiry Date:

13.05.2025

Job Description:

Description

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work.

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our biomolecular solutions including genomics (NGS, microfluidics, sample preparation…) and automation (robotic liquid handling…) products, Cell Divisions (Real Time Cell analysis, Cytometry, Microplates Washers and Readers).

Your main responsibilities will be:

• Respond to customer needs by providing repair, installation, training, upgrade and preventive maintenance activities.
• Contact customers in a timely manner and schedule service efficiently.
• Connect with manager and sales team to understand and meet customer needs and expectations.
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
• Complete administrative paperwork and computer reports promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
• Address customer requests for service and communicate proactively before, during and after service.

Qualifications

We are looking for an individual with the following background:

• University degree in Biology, Molecular Biology, Biotechnology or BioPharma.
• Significant hands-on experience with biomolecular, genomics and/or automation solutions, either as an end-user or in a similar technical support role is preferred.
• Full proficiency in Spanish and at least a good level of English.
• A valid driving license.

On a personal level, you are proactive, outgoing and customer focused. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communication and written skills to interact with many internal and external partners.

What we offer:

• Permanent Contract.
• Outstanding company culture.
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
• A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities.

We will make sure you get all the training and development opportunities you need to become the best in your field.

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 35% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support