Field Service Engineer

Bruker; España; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is looking for an Advanced Field Service Engineer to enhance customer satisfaction and ensure optimal performance of high-tech equipment. This role involves onsite installations, customer training, and troubleshooting across diverse environments. The ideal candidate will leverage their technical expertise and communication skills to build strong relationships with clients while working independently in a dynamic setting. If you are passionate about technology and customer service, this opportunity offers a chance to make a significant impact in the field of analytical instrumentation.

Formación

• Qualification in electronics technical engineering with previous technical training.
• Proven experience in field service engineering, especially with X-ray products.

Responsabilidades

• Install and maintain Bruker AXS equipment in various environments.
• Provide customer training and troubleshoot remotely as needed.
• Maintain detailed knowledge of assigned products and customer database.

Conocimientos

Field Service Engineering

Technical Expertise

Communication Skills

Problem Solving

Customer Relationship Management

Bilingual (English and Spanish)

Organizational Skills

Educación

Electronics Technical Engineering

Herramientas

SAP CRM

Descripción del empleo

Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostics solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 100 locations are working on this permanent challenge to make the world a better place.

Bruker Spain is seeking a highly skilled and experienced Advanced Field Service Engineer to join our dynamic team. This role is pivotal in ensuring the optimal performance of Bruker AXS equipment and fostering strong customer relationships through exceptional service and support. The ideal candidate will possess extensive technical expertise, excellent communication skills, and the ability to work independently in diverse environments.

Responsibilities:

• Planning, organizing, coordinating, and executing own activities with coordinator supervision.
• Provide onsite installation of Bruker AXS equipment or accessories according to factory specifications - in high technology laboratories, in a variety of industries, and academic environments.
• Deliver customer training on hardware and software, including safety protocols and maintenance requirements as per company standards.
• Diagnose / solve problems through remote / virtual sessions with customers.
• Perform preventive / scheduled / corrective maintenance and troubleshooting on instruments.
• Establish and maintain a thorough and detailed knowledge of all assigned products.
• Provide information and collaborate with the administration for the preparation of quotations, material orders and removal of parts as well as the monitoring of these tasks.
• Maintain an up-to-date customer and contact database in the company approved format.
• Liaise closely with service management and sales colleagues.
• Participate in factory training courses, updates on features, software of new and existing products.
• Develop and maintain a congenial rapport with all customers in assigned territory by providing support and positively representing Bruker.
• Although the usual work zone will be the South of Spain (Andalusia, Extremadura, the Canary Islands and Murcia), the candidate must be willing and able to travel domestically and internationally (occasionally).
• Other assignments as requested from time to time.

Qualifications:

• Qualification in electronics technical engineering preferably with previous technical training.
• Proven experience in field service engineering, preferably with X-ray-related products.
• Strong technical knowledge of hardware and software installation, maintenance, and repair.
• Excellent communication and interpersonal skills.
• Excellent command of English and Spanish.
• Solid computer skills, including familiarity with data system hardware, industry-standard operating systems and in using CRM systems such as SAP CRM.
• Professional and self-assured demeanour with an outgoing personality to build relationships through inspiring trust and confidence.
• Flexible attitude towards working hours, often influenced by job completion or client availability.
• Ability to work independently, organized, and efficient.
• Possession of a current driving licence and passport.

Positive attitude and a professional appearance.