Field Service Engineer

Iba; Madrid; A distancia; EUR 86.000 - 114.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & AD&D

Disability insurance

Medical & Dental

Health Savings Accounts

Wellness incentives

401(k) match

Parental Leave

Paid time off

Tuition reimbursement

Employee assistance

Emergency travel

Descripción de la vacante

IBA, a global leader in cancer care technology, seeks a Field Service Engineer to install, maintain and repair IBA systems worldwide. The role is home-based with substantial time at customer sites and occasional international travel to support teams abroad.

The candidate will train users, generate detailed reports, and collaborate with R&D to implement improvements, contributing to lifesaving solutions.

Formación

• Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or related field.
• Solid knowledge of electronics.
• Understanding of High Vacuum and RF systems.

Responsabilidades

• Install, maintain, and repair IBA systems at customer sites.
• Train customers to use equipment safely.
• Generate reports with the required detail level.
• Propose system improvements and work with R&D to implement changes.
• Home-based role with 50% time on customer sites; on-site tasks include installation/commissioning and maintenance; occasional travel for emergencies.

Educación

Bachelor of Science (Physics or Electrical Engineering)

Descripción del empleo

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

Our expertise spans four dynamic business lines:

• Proton Therapy – delivering next‑generation precision treatment
• Radiopharmaceuticals – supporting oncology care with premium services and equipment
• Dosimetry – ensuring safety and quality in medical equipment
• Industrial Accelerators – advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life‑changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Mission

The Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting‑edge technology and make a difference on a global scale.

Challenges we trust you with

• Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.
• Train the customers to use equipment properly and safely.
• Generate accurate reports with the appropriate level of detail.
• Propose system improvements and work with IBA’s global Research & Development team (R&D) to implement changes.
• In practice, this position is home‑based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions: IBA system installation/commissioning (requires a continuous presence on site for 4 weeks). Maintenance of IBA equipment (typically 1 week, Monday-Friday travel and 3 days onsite). Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).
• When working from home, your task will consist in three main activities: Hotline support: During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends. Preparing for upcoming assignments, completing mission reports, and providing briefings and updates to other cross‑functional teams, as needed. Updating and improving our knowledge database and procedures, as needed.

Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time.

What we value

You have:

• Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3-5 years of related field service engineering experience.
• Solid knowledge and understanding of electronics.
• Understanding of High Vacuum and RF (Radio Frequency) systems.

And you also are:

• Detail-oriented and highly accurate, with a strong sense of urgency around deadlines and a willingness to support team members in meeting shared targets.
• A strong verbal and written communicator.
• A collaborative team player who can also work independently and take initiative as a self‑starter.
• Proactive in anticipating the needs of the team and management, offering constructive feedback and practical solutions to identified issues.
• Committed to adhering to policies, compliance standards, principles, and company values.
• Effective at managing time and consistently achieving performance goals.
• Resourceful in identifying and organizing the tools and support needed to accomplish tasks successfully.
• Dedicated to continuous professional development and expanding job knowledge and expertise.

Compensation and Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Approximate Salary Range: $97,000 - $128,000

Variable Pay: Profit sharing, time-based compensation, “above & beyond” award, referral rewards

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)
• Tuition reimbursement & development support
• Emergency travel & employee assistance

Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.