Field Service Coordinator Thermal

Vertiv Group; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Field Service Coordinator in Madrid, where you will play a crucial role in ensuring optimal service delivery in the Air Conditioning industry. This position involves managing service calls, overseeing staff schedules, and providing technical support to engineers. You'll be part of a dynamic team that values customer service and operational excellence. If you thrive in a fast-paced environment and are passionate about empowering others, this opportunity could be the perfect fit for you. Embrace a culture of respect and inclusion while contributing to strategic priorities that drive success.

Formación

• 10+ years of experience in Air Conditioning or UPS industry.
• Strong organizational skills and ability to work under pressure.

Responsabilidades

• Respond to service calls and maintain customer database accuracy.
• Manage staff scheduling and provide technical support to engineers.

Conocimientos

Air Conditioning

Customer Service

Project Management

Technical Support

Computer Literacy

Educación

High School Diploma in Air Conditioning or Electrical Engineering

Herramientas

Microsoft Outlook

Microsoft Project

Descripción del empleo

At Vertiv, we are on a mission to empower the people who will power the future. We design, manufacture, and service products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base, and a global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are actively seeking a Field Service Coordinator Thermal to join our dynamic team in Madrid, Spain!

What kind of work will you be doing

1. Respond professionally to assigned service calls, adhering to procedures outlined in the Field Procedure Manual and safety policies.
2. Keep the dispatching center informed of schedule and job statuses, ensuring spare parts are properly managed.
3. Submit paperwork accurately and on time, providing debriefs for Wireless Field Service.
4. Maintain accuracy of customer and installed base database, reporting errors and identifying sales or service leads.
5. Act as a key customer reference point for emergencies and troubleshooting, ensuring availability during weekends and nights as per labor laws.
6. Manage staff scheduling, holidays, and absences, ensuring efficiency, productivity, and KPI targets are met.
7. Provide technical support to Customer Engineers (CEs), conducting site visits to monitor safety and work standards.
8. Perform regular site and CE Health & Safety audits, oversee van stocks inventory, and lead investigations into customer complaints.
9. Supervise warranty claims and ensure discipline in ERP system and Wireless Field Automation usage.
10. Administer On-the-Job Training, ensure engineers have the correct tools, and manage timesheets and invoicing processes.
11. Assist dispatching team by providing 24/7 mobile support to engineers and transferring leads to the sales team.

What will make you successful

• School Background: Air Conditioning or Electrical Engineering high school diploma;
• Language skills: Native in the local language; good English;
• Technical/Functional skills: Minimum 10 years of experience in the Air Conditioning industry or UPS industry; computer literate (including Outlook and Microsoft Project); ability to manage people and coordinate/run projects; well organized and able to work under pressure; customer service oriented.

Should you meet the requirements outlined, we invite you to submit your application and start charting your career path within our thriving and nurturing workplace!

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles:

Respect & Inclusion.

Our Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture

Our Behaviors

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Learn and Seek Out Development

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities in hiring, employment, mobility, training, and compensation, without discrimination based on age, race, color, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, genetic information, citizenship, veteran status, political affiliation, or disability. If you have a disability and need assistance accessing or using this website to apply, please send an email to [contact email]. For more information about this role, visit our careers page on Vertiv / Careers.

Work Authorization

No calls or agencies, please. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Applicants with temporary visas or who require sponsorship are not eligible.

Required Experience:

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing