Field Quality Engineer - On-Site Diagnostics & Root Cause

Iveco Group; Vitoria; Presencial; EUR 65.000 - 85.000; Jornada completa

Descripción de la vacante

Iveco Group is seeking a field quality specialist to provide precise analysis and expert escalation for critical product issues on-site. You will act as the final escalation point to stabilize cases, document diagnostics, and guide quick root‑cause identification and containment actions.

You will bridge customers, dealers, and internal teams, ensuring clear communication, timely action, and accurate data capture to drive continuous improvement and uphold customer satisfaction.

Responsabilidades

• Provide practical guidance in case of complex high‑priority or unresolved issues.
• Support the introduction of corrective actions in the field, providing & validating fast technical containment solutions.
• Deliver advanced diagnostics on complex systems working directly with Engineering for in‑field validation of hypotheses.
• Guarantee that complex field issues are recorded with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions.
• Escalate critical issues with all necessary evidence.
• Ensure Issue Master correctness on a global level for full visibility and consistency.
• Visit periodically strategic fleets and customers experiencing repeated or severe issues.
• Restore customer confidence with clear communication and expert technical actions with expected timelines.
• Understand usage conditions (mission profile, terrain, load, application) to support accurate analysis.
• Gather technical inputs from customers, fleet managers, drivers and dealer technicians as internal ambassador for uptime & satisfaction.
• Translate real world usage conditions (load, terrain, climate, application type, driving pattern) into actionable technical insights.
• Communicate the true customer impact; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally.
• Support early warnings for launches of new products in the field on selected fleets.
• Provide technical feedback to training teams based on emerging issues.
• Coach dealer and customer technicians on updated diagnostics procedures and best practices.

Descripción del empleo

Iveco Group is seeking a field quality specialist to provide precise analysis and expert escalation for critical product issues on-site. You will act as the final escalation point to stabilize cases, document diagnostics, and guide quick root‑cause identification and containment actions.

You will bridge customers, dealers, and internal teams, ensuring clear communication, timely action, and accurate data capture to drive continuous improvement and uphold customer satisfaction.