Field Quality Engineer — Uptime & Root-Cause Expert

Iveco Group; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Iveco Group in Madrid is seeking a Field Quality Engineer who will analyze product quality, provide on-site support, and escalate issues for rapid root-cause analysis while bridging customers, dealers, and internal teams.

You will drive field data collection, support corrective actions, and mentor technicians on diagnostics, contributing to uptime, reliability, and customer satisfaction.

Responsabilidades

• Provide practical guidance on complex high-priority or unresolved issues with a diagnostics focus.
• Support the introduction of corrective actions in the field, providing fast technical containment solutions.
• Deliver advanced diagnostics on complex systems with in-field validation in collaboration with Engineering.
• Visit strategic fleets and customers experiencing repeated or severe issues to restore confidence.
• Coach dealer and customer technicians on updated diagnostics procedures and best practices.

Descripción del empleo

Iveco Group in Madrid is seeking a Field Quality Engineer who will analyze product quality, provide on-site support, and escalate issues for rapid root-cause analysis while bridging customers, dealers, and internal teams.

You will drive field data collection, support corrective actions, and mentor technicians on diagnostics, contributing to uptime, reliability, and customer satisfaction.