Field Product Support Specialist - MAKO Joint Replacement

Cronoshare.Com; Narón; On-site; EUR 33,000 - 55,000; Full time

Benefits offered by this job

Company Car

MAKO Product Training

Flat hierarchies and responsibility

We grow talent

Team spirit & engagement

Competitive salary

Recognition of performance

Job summary

Stryker Galicia is seeking a Product Support Specialist for Joint Replacement to service and support clinical customers in theatre and hospital settings. You will assist MAKO robotic procedures and traditional joint replacement surgeries, while training staff and coordinating with the regional sales team across Iberia.

The role requires 40% travel, 70% in OR presence, and a strong focus on service excellence.

Qualifications

• Bachelor's degree in biomedical engineering, medical technology, health sciences or related field.
• 1–2 years of experience in a relevant role.
• Fluency in Spanish and English (C1 level) required.
• Valid driver's license.

Responsibilities

• Servicing existing and new customer base within theatre and clinical environment.
• Providing support for MAKO robotic procedures and manual joint replacement surgeries.
• Training theatre and HCP staff on Stryker products.
• Collaborating with regional sales to coordinate training and events.
• Auditing theatre stock and managing consignment inventory.
• Understanding clinical applications to offer optimal solutions.
• Conducting product trials and evaluations in theatre and clinical settings.
• Organizing and delivering training workshops and events.
• Communicating product features and clinical applications.
• Maintaining ethics and integrity in all interactions.
• Monitoring customer needs and liaising with sales for new offerings.
• Maintaining a simple business plan with daily/weekly/monthly objectives.
• Developing understanding of local healthcare environment and regional strategy.
• Assuming additional duties as directed by the Regional Sales Manager.

Skills

Biomedical engineering

Spanish & English (C1)

Customer service

Education

Bachelor's degree in biomedical engineering / health sciences

Job description

Stryker Galicia is seeking a Product Support Specialist for Joint Replacement to service and support clinical customers in theatre and hospital settings. You will assist MAKO robotic procedures and traditional joint replacement surgeries, while training staff and coordinating with the regional sales team across Iberia.

The role requires 40% travel, 70% in OR presence, and a strong focus on service excellence.