Field Applications Scientist - Barcelona

Illumina; Barcelona; Presencial; EUR 45.000 - 75.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Field Applications Scientist to drive customer success in Barcelona. This role offers the chance to work with cutting-edge genomic technologies that are transforming healthcare. You will be the primary technical contact, providing essential training and support to customers while collaborating with a dynamic team. This position not only allows for professional growth but also the opportunity to make a significant impact on human health. Join a vibrant team committed to pushing boundaries and achieving excellence in the biotech field.

Servicios

Flexible time off

Private medical insurance

Employee stock purchasing program

Volunteer time off

Compassion and care time off

Leisure travel insurance

Pension plan

Formación

• PhD or MSc in relevant fields required.
• Experience with sequencing technologies is highly desirable.

Responsabilidades

• Coordinate new installations and customer training.
• Provide technical support and address challenges.
• Maintain strong customer relationships and feedback.

Conocimientos

Genotyping and sequencing technologies

Problem-solving skills

Excellent communication skills

Customer support experience

Bioinformatics tools

Educación

PhD in Chemistry, Biochemistry, Molecular Biology, or Genetics

MSc in Chemistry, Biochemistry, Molecular Biology, or Genetics

Herramientas

Liquid handling robotics

Optical scanners

Descripción del empleo

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Field Applications Scientist - Spain (Barcelona)

As a Field Applications Scientist at Illumina, you will be responsible for enabling customer success within your territory, partnering with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific expert consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth and customer satisfaction.

The position is based in Barcelona, Spain, covering mainly Cataluña, with a valid driving license within Spain being essential. You will have the flexibility to travel up to 50%. Fluent English and Spanish language skills are essential.

Applications Closing Date: Friday 12th July 2024

Illumina offers industry-leading employee benefits, including flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and more!

Why You

As the primary technical field contact for your customers, you will build strong relationships by managing new installations and providing extensive customer training. You will deliver logistical and troubleshooting support and provide data analysis to ensure maximum utilization of Illumina systems. Your customers are at the forefront of genetics and NGS, helping deliver advancements in various fields. Your colleagues are passionate about their work, knowing it can improve lives.

Responsibilities will include

1. Coordinate new installations, including reviewing facility requirements, inspections, and instrument validation.
2. Assist with customer lab and experimental design, workflow best practices, and data storage and analysis to implement Illumina solutions.
3. Conduct on-site customer training on Illumina microarray, NGS, library preparation, bioinformatics, consumables, or related products.
4. Address technical challenges related to biochemistry, assay or experimental design, software, instruments, or user skills; escalate issues as needed.
5. Stay informed of and communicate technical product updates, new applications, and market innovations.
6. Provide customer feedback to help improve products.
7. Partner with other teams to develop strategies for acquiring and expanding business through consulting, presentations, workshops, demonstrations, and seminars.
8. Establish and maintain customer relationships, understand their goals, and stay attuned to their needs.
9. Participate in departmental and cross-functional project teams to execute project plans.
10. Prioritize tasks to meet departmental KPIs.
11. Represent the company professionally and ethically at all times.

Preferred background, skills, and experience

• PhD or MSc in Chemistry, Biochemistry, Molecular Biology, or Genetics.
• Experience with genotyping and sequencing technologies is highly desirable.
• Previous biotech experience or knowledge of Illumina applications is preferred.
• Willingness to travel up to 50%.
• Prior experience supporting customers in a technical field is advantageous.
• Ability to analyze complex problems independently.
• Use judgment in developing methods and evaluation criteria.
• Excellent written and verbal communication skills in English and Spanish.
• Understanding of genotyping data analysis software and bioinformatics tools is advantageous.
• Experience with instrumentation like liquid handling robotics and optical scanners is preferred.
• Strong problem-solving, interpersonal, and account management skills in a commercial environment.

What You Can Expect

Our team is bright, energetic, and dedicated. We offer a competitive benefits program as a smart investment in our people. At Illumina, we push boundaries, think beyond the conventional, and dream big. The opportunities are endless with so many talented and accomplished colleagues.

INDEED

LI-EMEA

LI-REMOTE

Illumina is an equal opportunity employer committed to diversity and inclusion, providing employment regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information.

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