Field Application Engineer

Danaher; Málaga; Remote; EUR 40,000 - 55,000; Full time

Job summary

Cepheid, a Danaher operating company, is seeking a Field Application Engineer to deliver exceptional post-sale support for GeneXpert systems in clinical laboratories across South Iberia. The role requires remote work with extensive travel to customer sites and collaboration with the Customer Care Manager in Spain.

You will conduct pre-installation assessments, install instruments, configure software, provide ongoing support, and deliver technical training to customers while ensuring maximum

Qualifications

• Diploma or Bachelor’s in Engineering or Biology with diagnostic industry experience is a plus.
• 2–3 years experience in health care / biomedical / handling Medical Devices or with laboratory customers in the region.
• Fluent in the local language with strong command of English; Portuguese is an advantage.

Responsibilities

• Install instruments, configure software, and provide ongoing support during evaluation and after product launch.
• Monitor sites and deliver training on system operation, software, reagents and connectivity.
• Carry out reactive repairs, preventive maintenance, deinstallations, relocations and manage spare parts.

Skills

Field support

Customer training

Troubleshooting

English fluency

Regional travel

Education

Engineering or Biology degree

Bachelor's degree

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.

Learn about the Danaher Business Syste m which makes everything possible. The Field Application Engineer (FAE) is a field-based expert responsible for delivering exceptional mainly post-sale support to customers,ensuring their needs are met promptly and effectively. In this role, the FAE oversees the successful installation, adoption, and optimization ofCepheid’s GeneXpert systems within clinical laboratories across the region. By partnering closely with all customers in the region, the FAEmaximizes system uptime, drives adoption, and enhances the commercial value of GeneXpert systems and assays.

This position reports to the Customer Care Manager in Spain, it requires remote work and travel to cover South Iberia Territory.

In this role, you will have the opportunity to:

• Conduct pre-installation site assessments, install instruments, configure software and connectivity, and provide ongoing support to customers during the evaluation stage. Continue to assist after product launch and on assay conversion, assay trainings, implement any necessary hardware or software updates, including connectivity enhancements.

• Monitor sites and deliver training on system operation, software, reagents and connectivity.

• Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations in a timely, productive, and cost-effective manner. Interpret customers’ needs and take responsibility for resolving issues, coordinating with other functions and liaising with the customer on both administrative and technical matters. Manage spare parts, including stock levels and inventory for car stock and other required components.

The essential requirement of the Job Include:

• Diploma and/or Bachelor’s Degree in Engineering and Biology, Bachelor’s Degree with experience in Diagnostic industry an advantage

• 2-3 years’ experience in health care / biomedical /handling Medical Devices or experience working with laboratory customers in the region and knowledge of diagnostic market

• Fluent in the local language of the region, with a strong command of English. Knowledge of Portuguese is considered an advantage

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel and spend around 80% on the field

• Must have a valid driver’s license with an acceptable driving record

• Ability to lift, move or carry equipment up to 27 kg

It would be a plus if you also possess previous experience in:

• Technical support and training experience in reagent and instrumentation for Clinical Diagnostics

• Experience with customer base within territory

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.

Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

For more information, visit www.danaher.com .

Operating Company: Cepheid