Fast Track Claims Processor - German Speaker

Chubb in the U.S.; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Ein etabliertes Unternehmen in der Versicherungsbranche sucht einen engagierten Fast Track Claims Processor für sein EMEA-Team in Madrid. Diese Rolle bietet eine hervorragende Gelegenheit für Personen mit Erfahrung im Schadensmanagement oder Kundenservice. Sie werden für die Bearbeitung von Unfall- und Gesundheitsansprüchen verantwortlich sein und direkten Kontakt zu Kunden in ganz Europa haben. Mit umfassender Schulung und Unterstützung werden Sie Ihre Fähigkeiten in einem dynamischen, internationalen Umfeld weiterentwickeln. Wenn Sie eine Karriere im Versicherungswesen anstreben und einen positiven Einfluss auf die Kundenerfahrung haben möchten, freuen wir uns auf Ihre Bewerbung.

Servicios

32 Tage Urlaub pro Jahr

2 Tage Homeoffice-Option

Flexible Arbeitszeiten

Private Krankenversicherung

Pensionsplan

Aktienkaufplan

Fitnessstudio-Mitgliedschaft

Mitarbeiterunterstützungsprogramm

Formación

• Erfahrung in der Bearbeitung von Schadensfällen und Kundenservice.
• Starke organisatorische Fähigkeiten und Detailgenauigkeit.

Responsabilidades

• Bewertung und Verwaltung von Schadensfällen im Bereich Unfall- und Gesundheitsversicherung.
• Kundenanfragen effizient bearbeiten und fristgerecht arbeiten.

Conocimientos

Kundenservice

Organisation

Detailgenauigkeit

Englisch (C1)

Deutsch (Muttersprache)

Anspruchsvolle Kommunikation

Educación

Bachelor in Rechtswissenschaften

Herramientas

Microsoft Outlook

Descripción del empleo

Do you have previous claims experience or perhaps experience gained in general insurance administration or customer service?

We are currently looking for an Accident & Health Fast Track Claims Processor to join our EMEA Madrid Claims Centre team.

This is an excellent opportunity for individuals seeking a position in insurance, particularly those with prior claims handling or customer service experience.

As a Fast Track Claims Processor, you will be responsible for delivering outstanding customer service and providing a seamless experience throughout the end-to-end handling of Accident & Health (A&H) claims. You will interact directly with customers based in various countries throughout Europe, ensuring their needs are met with professionalism and care. Your primary focus will be on accurately assessing and managing claims in accordance with the conditions of cover, Chubb policy Best Practices (BPs), and agreed service level agreements.

This role serves as a fantastic entry point into claims handling, offering valuable exposure to the wider EMEA Claims Team. You'll collaborate closely with colleagues from diverse countries and foster strong partnerships, all while ensuring that supporting our brokers and customers remains at the heart of your efforts.

We are committed to offering thorough on-the-job training and robust onboarding for all new team members. This will equip you to become a proficient Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will collaborate with a diverse claims team to consistently provide exceptional customer service and operational support. You will also have opportunities to continuously develop your technical expertise and claims handling skills through on-the-job coaching and resources available via our talent portal.

If you are eager to advance your career in a dynamic and diverse international environment while making a meaningful impact on our operations and delivering exceptional customer service, we encourage you to apply!

Key Responsibilities

1. Accurately assess and evaluate Fast Track claims, including policy liability reserve calculations and settlement values.
2. Efficiently handle incoming call inquiries.
3. Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
4. Maintain claims data entry & indexing, file upload / documentation integrity in all used systems.
5. Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes.
6. Deliver a professional service to customers at all times.
7. Identify and respond to complaints or customer dissatisfaction.
8. Effectively prioritize and manage your workload.
9. Continuously develop technical knowledge and expertise.
10. Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
11. Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.

Qualifications

• Advanced proficiency in English (C1 is required).
• Native or bilingual proficiency in German is essential.
• A Bachelor's degree in Law is preferred.
• General knowledge of commercial insurance in A&H P&C classes underwriting or policy issuance is advantageous.
• Previous experience in claims handling is preferred, ideally within a broker or insurance office.
• Customer service experience that demonstrates a high standard of professional care is preferred.
• Strong organizational skills and the ability to work effectively under time constraints are necessary.
• Ability to prioritize tasks and work within SLAs while managing time effectively.
• Exceptional written communication skills for email correspondence and strong telephonic communication abilities ensuring a high standard of customer service.
• Attention to detail and a commitment to maintaining high levels of quality and accuracy throughout the claims handling process.
• Experience working independently or as part of a team; self-motivation is essential.
• We welcome candidates who are process-oriented, adaptable, and customer-focused, capable of driving operational improvements while fostering positive internal and external relationships.

What We Offer In Return

• 32 days of vacation a year
• 2 days working from home option, additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Gympass
• Employee assistance program, comprehensive learning & development offer

Our Values and Diversity Commitment

Our core values dictate how we live and work. We are an ethical and honest company wholly committed to our clients. We foster mutual trust and respect for our employees and partners. Our environment is collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and treat colleagues, candidates, clients, and partners with equality, fairness, and respect, regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances.

We ensure individuals with disabilities are provided reasonable accommodation to participate in the application and interview process, perform essential job functions, and receive employment benefits. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all practices without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or expression, or any other protected category.

Applicants for positions in Spain must be legally authorized to work in Spain.

Key Skills

Loan Processing, Typing, Data Entry, Customer Service, Organizational Skills, Basic Math, Computer Skills, Fraud, Microsoft Outlook, 10-Key Calculator, Fair Housing Regulations, Food Processing