Fashion Support Consultant (German-speaking) - Remote Fashion Industry GS02

Concentrix Spain; Barcelona; A distancia; EUR 17.000 - 21.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Barcelona is hiring a Fashion Support Consultant (Remote) to manage customer support for fashion retailers. The ideal candidate should be fluent in German and English, possess sales knowledge, and have strong customer care skills. This role offers career development opportunities and a salary of 18,978 euros gross/year with a potential bonus.

Servicios

Full paid training

Career development programs

Opportunity to work remotely

Formación

• Minimum of 1-year relevant experience in fashion retail or retail.
• Customer driven and motivated to work in sales.
• Exceptional customer-facing skills required.

Responsabilidades

• Take incoming customer calls from boutiques and shops.
• Log call details onto call management systems.
• Ensure contractual SLA is maintained.

Conocimientos

Proficient or bilingual level of German

Advanced level of English

Customer care skills

Sales techniques knowledge

Effective qualification skills

Herramientas

Windows/MS Office

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant (Remote), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Fashion Support Consultant on our team, you will:

• Take incoming customer and from boutiques and shops calls and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level of German, and advanced level of English
• Have minimum of 1-year relevant experience in fashion retail or retail
• Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer-facing and customer-care skills
• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week temporary contract: Rotative Monday to Saturday from 8:00 to 19:00
• Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus
• Opportunity to work remotely from Spain
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.