F&B Call Center Coordinator - Four Seasons Hotel Madrid

Four Seasons; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Madrid is seeking a highly organized F&B Call Agent. This role involves managing incoming calls, coordinating guest reservations, and enhancing guest experiences at Dani Brasserie. Ideal candidates will have a passion for hospitality, previous experience in luxury settings, and be bilingual in English and Spanish. Competitive salary and comprehensive benefits offered.

Servicios

Competitive salary

Complimentary accommodation at other hotels

Private medical insurance

50 days of vacation per year

Birthday off

Complimentary employee meals

Formación

• Previous experience in F&B coordination or guest relations.
• Exceptional communication skills in English and Spanish.
• Strong proficiency in hotel/restaurant systems.

Responsabilidades

• Manage F&B department communications and reservations.
• Coordinate group bookings at Dani Brasserie.
• Enhance guest experiences through personalized service.

Conocimientos

Luxury hospitality experience

Bilingual in English and Spanish

Attention to detail

Time management

Problem-solving skills

Herramientas

Microsoft Office Suite

Opera

SevenRooms

OpenTable

Canva

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role

We are seeking a highly organized and service-driven F&B Call Agent to support the operational and administrative needs of the restaurant. This role plays a key part in ensuring smooth internal communication, guest satisfaction, and the coordination of group events—at Dani Brasserie. The ideal candidate has a passion for hospitality and consistently goes above and beyond to elevate the guest experience.

What you will do

• Answer and manage incoming telephone calls related to the F&B department, providing prompt, accurate, and courteous service.

• Reconfirm guest reservations for all F&B outlets, ensuring all details are correct and special requests are noted and communicated.

• Manage the F&B department email inbox: handle guest inquiries, provide information, and coordinate with internal departments as needed.

• Prepare and send proposals for group bookings at Dani Brasserie, tailoring responses to guest needs and expectations.

• Coordinate group bookings at Dani Brasserie, including:

• Creating and maintaining detailed event orders (BEOs/minutas).
• Communicating dietary restrictions and guest preferences to the culinary team.
• Acting as the liaison between service, kitchen, and events teams to ensure flawless execution.

• Perform proactive tasks to enhance the overall guest experience by anticipating needs, offering personalized touches, and delivering thoughtful service that exceeds expectations.

• Support the wider F&B team with administrative duties and special projects.

• Provide support to the host/hostess team on the floor as needed.

What you bring

• Previous experience in luxury hospitality, ideally in F&B coordination, events, or guest relations.

• Exceptional written and verbal communication skills in English and Spanish (additional languages a plus).

• Strong attention to detail, time management, and problem-solving abilities.

• Proficiency in Microsoft Office Suite and experience with hotel/restaurant systems (e.g., Opera, SevenRooms, OpenTable, Canva).

• A passion for delivering outstanding service and creating memorable guest experiences.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• 50 days of vacation per year.
• Day of the birthday free.
• Private medical insurance.