Extended Services Manager

Kudelski Security; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

Kudelski Security in Madrid seeks an MDR Extended Services Manager to oversee delivery of extended services to clients, coordinating with the practice manager, engineers and clients to understand their operational needs and ensure successful project execution.

You will manage a team of about 10, lead recruitment and performance reviews, monitor timelines and budgets, foster strong client relationships, and ensure services align with industry best practices.

Qualifications

• 5+ years in an international environment.
• 2+ years in people or project management.
• Knowledge of the cyber security landscape and vendors.
• Fluent English; additional French/Spanish a plus.

Responsibilities

• Oversee delivery of extended services to clients, coordinating with practice leads and engineers.
• Manage a team of about 10, including regular performance reviews and administrative matters.
• Drive project management within timelines and budget constraints.
• Maintain client relationships and ensure services meet industry best practices.

Skills

Project management

People management

Stakeholder communication

Cyber security knowledge

English fluency

Education

Bachelor's or Master's degree in Computer Science / Information Technology or related field

Tools

Splunk

SIEM

Job description

The MDR Extended Services Manager is responsible for overseeing the delivery extended services to our clients, working closely with the practice manager, engineers, and our clients to understand their specific operational needs and address them.

To succeed in this role, you should have experience in the field of project management, people management experience and be able to effectively communicate with both technical and non-technical stakeholders.

General responsibilities

People Management Responsibilities

• Managing a team of approx. 10 people: regular follow up meetings, performance reviews, any administrative matters: holidays request, absence leave, etc.
• Involved in the recruitment process for any new team members.
• Tasks assignment within the team

Operational Responsibilities

• Take responsibility for customer satisfaction and overall success of managed services.
• Project management: working under timeline and budget constraints
• Oversee the delivery of cybersecurity services to our clients, working closely with the Practice Leads and other departments to ensure successful project execution
• Develop and maintain relationships with key clients, understanding their specific operational needs and address them
• Ensure that all services are delivered in accordance with industry best practices and standards
• Monitor and track the progress of ongoing projects, providing regular updates to the practice manager and senior management
• Provide technical guidance and support any stakeholders, as needed.

Qualifications

• At least 5 years of professional experience in an international environment
• At least 2 years of experience in people and/or project management
• Knowledge of the cyber security landscape and different technology vendors (SIEM, Splunk, etc.)
• Strong communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is a plus
• Fluency in English is required, with additional language skills (French, Spanish is) being a plus.