Expert Electric Vehicle Charging System Support Specialist

beBeeTechnicalSupport; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the technical support field is looking for an experienced Technical Support Specialist to provide exceptional customer service and technical assistance. The role involves collaboration across teams, enhancing processes, and ensuring that products meet high standards of quality. Candidates should have a relevant degree and a strong problem-solving ability.

Servicios

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment

Formación

• Minimum 1 year of experience in technical support or a related field.
• Ability to work effectively in a fast-paced environment.

Responsabilidades

• Provide technical support to customers via phone, email, or online chat.
• Collaborate with internal teams to identify areas for improvement.
• Analyze customer feedback to identify trends.

Conocimientos

Problem-solving

Analytical skills

Communication

Interpersonal skills

Educación

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Science

Descripción del empleo

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical assistance to customers and resolving complex issues in a timely and professional manner.

Your primary focus will be on delivering exceptional customer service while ensuring that our products meet the highest standards of quality and performance. You will work closely with cross-functional teams, including Sales, Marketing, and Engineering, to identify opportunities for improvement and implement process changes.

• Key Responsibilities :
• Provide technical support to customers via phone, email, or online chat, resolving complex issues in a timely and professional manner.
• Collaborate with internal teams to identify areas for improvement and implement process changes.
• Analyze customer feedback to identify trends and develop recommendations for product enhancements.
• Develop and deliver training materials to ensure consistent knowledge sharing among support staff.

Requirements :

• Bachelor's degree in a related field (e.g., Electrical Engineering, Computer Science).
• Minimum 1 year of experience in technical support or a related field.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

Preferred Qualifications :

• Experience with electric vehicle charging systems or a related industry.
• Knowledge of electrical engineering principles and circuit analysis.
• Familiarity with product development life cycles and release management processes.

Benefits :

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.