CFO, CTO con experiencia en el mundo Crypto y Blockchain

Grindeks; Comunidad Valenciana; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Store Manager to lead its immersive gallery in Barcelona. This role involves implementing strategies to enhance visitor experiences, managing a dynamic team, and ensuring operational excellence. You will be at the forefront of redefining leisure, fostering a culture of creativity and collaboration. If you have a passion for customer service and a proven track record in management, this is your chance to make a significant impact in a vibrant and growing organization. Join us in creating unforgettable experiences and driving the future of leisure.

Servicios

Professional Development Opportunities

Dynamic Team Environment

Creative Work Culture

Formación

• 4+ years of experience in customer-focused business environments.
• Proven leadership skills with a focus on team motivation and development.

Responsabilidades

• Implement IKONO strategy in daily operations to enhance visitor experience.
• Manage team performance and ensure high-quality standards in gallery operations.

Conocimientos

Leadership

Customer Service

Team Management

Communication

Problem Solving

Educación

Business Management

Human Resources

Descripción del empleo

Join to apply for the Store Manager Barcelona role at IKONO.

Are you ready to revolutionize the way people experience leisure?

Welcome to IKONO, an innovative concept that’s redefining creativity and imagination across Europe. With seven immersive locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, IKONO invites people into eclectic worlds where art, play, and the unexpected collide.

We’re growing fast, expanding our horizons across Europe and beyond. If you’re a leader with a passion for delivering exceptional customer experiences, and a talent for inspiring teams, we’re looking for you to join our dynamic team in Barcelona as a Store Manager.

Why Join Us?

• Impact: Be part of a game-changing project redefining the leisure industry.
• Growth: We’re here to fuel your ambition with opportunities for professional development.
• Culture: Thrive in a vibrant, international team that’s all about collaboration and creativity.

What’s Your Mission?

As a Store Manager, you will be responsible for implementing IKONO strategy into the daily operations of the IKONO immersive gallery in Barcelona, following the IKONO Brand and Operations guidelines, with a focus on:

• Maintaining IKONO gallery to the highest quality standards.
• Maximizing number of visitors, keeping customer experience.
• Motivating and aligning the team for the objectives above.

What You’ll Do:

• Ensure outstanding Visitors’ interaction, through the implementation of training programs, communication initiatives, and follow up, ensure that team members consistently deliver an exceptional level of interaction with Visitors.
• Promote a high number of google reviews, analyze and implement measures to maintain high ratings.
• Implement the IKONO maintenance guidelines to guarantee that museum is impeccably maintained and meets the standards.
• Identify operational deficiencies and implement improvement plans.

Team management, motivation, and alignment:

• Hire and train your team. You will have the support of our IKONO HQ team!
• Implement company performance reviews, incentives, and training programs, promote professional development and high-performance culture.
• Foster motivation and alignment in the Team, cascade down the organizational culture to your team members.
• Take ownership of budget and Profit and Loss (P&L).
• Maintain financial responsibility for all gallery expenses.

Daily operations and maintenance:

• Manage reservations and logistics of visitors entering the immersive gallery.
• Create and maintain a weekly report of operations and sales in the IKONO location.
• Inventory of materials used on a daily basis.
• Ensure policies, standards and procedures are communicated and implemented.

What sets you apart:

• Leadership style: Communicates clear objectives, provides development opportunities and recognition to the team.
• Tenacity & ownership: The owner of the IKONO immersive gallery, fights for excellence as if it were his/her home.
• Collaborative and Team worker.
• Ci penso io: You take ownership and get things done.
• There is always a way: You remain positive and creative when facing challenges.
• Create with kindness: You show empathy and kindness to your colleagues.
• Live your legend: You strive to reach your full potential at IKONO.

What you bring:

• Proven experience in business (management, human resources).
• 4 years’ experience in a location where excellent customer service is at the core of the business (retail, hospitality, restaurant, entertainment and/or travel industries).
• Fluent in English and Spanish is a must (min C1). Catalan would be an advantage.

IKONO is committed to building an inclusive, inspiring workplace where everyone feels valued and empowered. Are you ready to help us create unforgettable experiences?

Apply now with your CV in English and let your creativity shine!

Please note that applications submitted in any language other than English will not be considered.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management, General Business, and Training

Industries: Retail, Museums, Historical Sites, and Zoos, and Entertainment Providers