EVENT WAITER / WAITRESS - Mutua Madrid Open 2025

Hilton Worldwide, Inc.; Comunidad Valenciana; Presencial; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

An established industry player is seeking a dedicated Waiter/ess to join their team. This role focuses on delivering exceptional service to guests while ensuring a thorough knowledge of menu offerings. The ideal candidate will be committed to high levels of customer service, demonstrating flexibility in various work situations, and will thrive both independently and as part of a team. This part-time position offers a unique opportunity to work in a vibrant environment, where your contributions will enhance the guest experience and uphold the brand's reputation for excellence.

Formación

• Experience in Food and Beverage department is advantageous.
• Knowledge of Food Hygiene Regulations is a plus.

Responsabilidades

• Serve guests in a friendly and efficient manner to ensure excellent experience.
• Manage guest queries and ensure timely delivery of food and beverages.

Conocimientos

Customer Service

Flexibility

Teamwork

Descripción del empleo

A Waiter / ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter / ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter / ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic / non-Alcoholic beverages in conjunction with licensing / liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene
• Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

We are looking for a permanent part-time waiter / ess for weekends (32.5 hours per week). A Waiter / ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and / or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations