Event Product Specialist – Monaco

PLATINIUM GROUP provides organisers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues.

We offer the opportunity to each employee to find their career path within our organisation. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.

Join us and be part of a forward-thinking organisation where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.

Job Overview

The Event Product Specialist is responsible for supporting the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition, and festival industries.

The Event Product Specialist is responsible for the creation and maintenance of ticket shops on behalf of event organizers:

1. Creation of organizers’ accounts
2. Creation and maintenance of product catalog: management and upload of multilingual online content, management and creation of ticketing elements (type of tickets, payment modes, shipping methods, customer type, etc.) & mapping of third-party providers interfaces and data elements
3. Validation of content and integrity of online ticket-shops
4. Stock and rate grid management
5. Validation of Event venues / stadiums
6. Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
7. Any additional task relating to ticket-shop creation / lifecycle
8. Creation and resolution management of support tickets
9. Monitoring of daily scripts and monitoring of resolution in coordination with internal teams
10. Participation in UAT for new IT projects covering Organizer ticket-shops

Requirements

1. Bac +2 / +3
2. Languages: Spanish & English. Ideally, mastering of Italian
3. Ability to adapt to a fast-paced and ever-changing environment
4. Ability to be quickly efficient with IT software, tools, and UIs