Event Product Specialist

We are looking for an Event Product Specialist, to support the Account Manager team with the creation and monitoring of all online ticket-shops, mostly in the motorsport, football, exhibition and festival industries.

The Event Product Specialist is responsible of the creation and the maintenance of ticket shops on behalf of event organizers :

• Creation of organizers’ accounts
• Creation and maintenance of product catalog :
• Management and upload of multilingual online content
• Management and creation of ticketing elements : type of tickets, payment modes, shipping methods, customer type, etc.
• Mapping of third party providers interfaces and data elements
• Validation of content and integrity of online ticket-shops
• Stock and rate grid management
• Validation of Event venues / stadiums
• Creation of custom tickets (e-tickets, vouchers, paper tickets, etc.)
• Any additional task relating to ticket-shop creation / lifecycle
• Creation and resolution management of support tickets
• Monitoring of daily scripts and monitoring of resolution in coordination with internal teams
• Participation in UAT for new IT projects covering Organizer ticket-shops

Requirements

• Bac +2 / +3
• Fluency in English & Spanish - Mastering of another language is a plus
• Ability to adapt to a fast-paced and ever-changing environment
• Ability to be quickly efficient with IT software, tools and UIs