Ev Charging Technical Support

Autel Automotive Intelligence USA; Burgos; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company dedicated to the new energy industry and electric vehicle solutions. This exciting role involves providing essential technical support to customers, ensuring their needs are met while collaborating closely with the R&D team. You will have the opportunity to drive product enhancements and contribute to a greener future. Ideal candidates will possess strong communication skills, a passion for technology, and a proactive mindset. With a commitment to innovation and sustainability, this role offers a chance to be part of a rapidly growing market and achieve your career aspirations in a dynamic international environment.

Servicios

Highly competitive salary

Excellent career development opportunities

International work environment

Opportunities to collaborate with top talents

Formación

• 1+ year of experience in technical support or related fields.
• Bachelor's degree in electric power, communication, or automotive engineering.

Responsabilidades

• Provide pre-sales and after-sales technical support to customers.
• Gather and analyze customer feedback for product improvement.

Conocimientos

Technical Support

Customer Communication

Problem Solving

Teamwork

Fluency in English

Fluency in Spanish

Self-Motivation

Educación

Bachelor's Degree in Engineering

Master's Degree in Relevant Field

Descripción del empleo

About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components.

Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services.

In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios.

After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe.

With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

• Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.

We operate with:

• 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support.

We work closely with our customers, understand their needs, and provide customized solutions.

• 4 local training centers dedicated to providing professional product technical training for our customers.

Our infrastructure includes:

• 2 local cooperative warehousing centers to ensure stable product supply.
• 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development.

We believe that through continuous collaboration and innovation, we can make significant contributions to the electric vehicle industry in Europe and worldwide, steering the sector towards a more environmentally friendly and intelligent future.

For further information, please visit our website. We offer:

• Highly competitive salary and benefits package
• Excellent career development opportunities
• International work environment
• Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

• Have a passion for the new energy industry and are enthusiastic about the charging pile industry
• Possess good communication skills and a spirit of teamwork
• Demonstrate a sense of responsibility and proactiveness
• Candidates with relevant work experience are preferred

By joining us, you will:

• Participate in the rapid development of the European new energy market
• Contribute to green environmental protection
• Collaborate with outstanding talents worldwide
• Achieve your career dreams

Job Description

Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.

Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions.

Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.

Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement.

Drive product enhancements and upgrades by collaborating closely with the R&D team.

Responsible for creating and delivering technical documentation and training materials.

Additionally, the role involves compiling repair case studies.

What You'll Need

Bachelor degree or above, 1 year or above related work experience, in fields such as electric power, communication, electronics, measurement and control technology, instrumentation, automotive service engineering, automotive engineering, and other science and technology majors; experience in charging pile or new energy industry is preferred.

Strong working methodology, execution ability, resilience under pressure, team spirit, learning ability, service consciousness, responsibility, meticulousness, self-motivation, and fluency in English and Spanish are required. Mandarin is a plus.

Location & Details

Location: Barcelona, Catalonia, Spain

Start date: As soon as possible

Working hours: Full-time

Salary: Negotiable

Apply now and join Autel Energy to create a green future together!

Contact: Apply directly on LinkedIn or send your resume to ******. Please mention the position you are applying for in the subject. Best of luck with your job application!