European Business Development Director

Envipco Group; Cárcer; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional apasionado por el soporte al cliente para unirse a su equipo remoto. Este rol clave implica interactuar directamente con clientes, optimizar procesos mediante herramientas de IA y colaborar en el desarrollo de productos centrados en el cliente. Si tienes más de 8 años de experiencia en soporte al cliente y habilidades técnicas avanzadas, esta es tu oportunidad para contribuir a un entorno dinámico y flexible donde tus ideas marcarán la diferencia. Únete a un equipo que valora la colaboración y la innovación en la búsqueda de soluciones de vanguardia.

Formación

• 8+ años de experiencia en soporte al cliente, preferentemente en productos digitales.
• Experiencia en uso de plataformas de soporte como Zendesk y Salesforce.

Responsabilidades

• Gestionar la comunicación directa con los clientes a través de múltiples canales.
• Implementar herramientas impulsadas por IA para optimizar tareas de soporte.

Conocimientos

Habilidades de Comunicación Directa

Proficiencia Técnica Avanzada

Gestión de Feedback

Educación

Diploma en Administración de Empresas

Diploma en Comunicación

Herramientas

Zendesk

Salesforce

JIRA

Confluence

Descripción del empleo

Crear una alerta de empleo para esta búsqueda

Fast Food Worker • Valencia

Location : Fully remote, EU timezone (CET + / - 2 hours)

Languages : Fluent English is mandatory

We are hiring at Pragmatike to expand our team and drive the growth of our internal projects.

Our focus is on developing cutting-edge solutions in Cloud Computing, Blockchain, and Artificial Intelligence, while fostering a culture of collaboration and innovation. Joining us means being part of a passionate team where your ideas and skills directly contribute to shaping tomorrow's technologies.

If you're excited about working on ambitious projects in a dynamic and flexible environment, we'd love to hear from you!

Responsibilities :

• Direct Customer Engagement : Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and particularly app stores. Your direct responses will not only resolve issues but also build trust and loyalty among our customer base.
• Voice of the Customer : Champion the customer's voice ensuring that feedback gathered from direct interactions is clearly communicated and acted upon.
• Automation and Efficiency : Implement and optimize AI-driven tools and other technologies to streamline routine support tasks, aiming for faster and more effective resolutions to customer inquiries.
• Multi-Channel Support Management : Oversee a cohesive and integrated customer support strategy across various platforms to ensure a seamless and high-quality customer experience.
• Knowledge Base and FAQ Enrichment : Regularly update our knowledge ensuring that our self-help tools are accurate, comprehensive, and effective.
• Cross-Functional Collaboration : Inform and influence product development, feature prioritization, and issue resolution, ensuring a customer-centric approach in all product decisions.

Skills and Competencies :

• Exceptional Direct Communication Skills : Demonstrated ability to engage directly with customers across multiple channels, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews. Your communication skills bridge the gap between our customers and our product, making you the face and voice of our client's brand.
• Advanced Technical Proficiency and Tool Use : Experience with customer support platforms (e.g., Zendesk, Salesforce), feedback management on digital platforms (e.g., Google Play Store, Apple App Store), and agile collaboration tools (e.g., JIRA, Confluence) to ensure efficient operation and continuous improvement of the support function.

Qualifications :

• A relevant diploma or associate degree in Business Administration, Communication, or a related field. While a Bachelor's degree is advantageous, we highly value practical experience and specific skills in our candidates.
• A minimum of 8 years of experience in customer support, with a focus on digital or tech products. Experience in a leadership role is a plus.
• Demonstrated proficiency in using customer support technologies, including experience with CRM platforms (e.g., Zendesk, Salesforce) and familiarity with managing feedback on digital platforms (e.g., Google Play Store, Apple App Store).
• Solid understanding of agile methodologies and experience with collaboration tools such as JIRA and Confluence, showcasing the ability to work effectively in a dynamic and fast-paced environment.
• Fluency in English is a must (written and spoken).