EU - REMOTE - Senior Customer Success Engineer - Full time - Remote - EU

CVEDIA; Torrejón de Ardoz; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Success Engineer, where you will be at the forefront of AI-driven video analytics. This role offers a unique opportunity to bridge technology and customer needs, ensuring clients maximize the value of innovative solutions. You will engage with enterprise customers, providing hands-on support and technical consultation while continuously improving product documentation and customer experiences. With a focus on growth, you will receive comprehensive training and the autonomy to explore your interests in a collaborative environment. This is not just a job; it's a chance to build a rewarding career in a rapidly evolving field.

Servicios

Flexible Schedule

Remote Work

Hands-on Training

Career Development Opportunities

Formación

• Strong technical foundation with a customer-first mindset.
• Experience in troubleshooting and optimizing software performance.

Responsabilidades

• Guide customers through installation and configuration of video analytics software.
• Provide technical consultation and tailor solutions to customer needs.

Conocimientos

Multi-OS Savvy

Remote Troubleshooting

Log Inspection

Performance Analysis

Virtualization Expertise

Screen Recording

Relationship Building

Solution-Oriented

Adaptability

Educación

Bachelor's Degree in Computer Science or related field

Herramientas

Windows

Linux

Remote Support Tools

Performance Monitoring Tools

Virtual Machines

Screen Recording Software

Descripción del empleo

At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.

This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.

Important : This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.

What You’ll Do

As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include :

• Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
• Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
• Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
• Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
• Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
• Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.

What You’ll Need to Succeed

We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.

Technical Know-How

• Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
• Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
• Log Detective – Ability to inspect log files to identify errors and understand application behavior.
• Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
• Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
• Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Customer Engagement & Problem-Solving Skills

• Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
• Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
• Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.

What Makes This Role Exciting?

Learn from the Best

You’ll receive full support and hands-on training from our experienced team during onboarding.

Autonomy & Growth

You’ll have the freedom to explore your interests and develop your career in a direction that excites you.

Cutting-Edge Technology

Work on innovative AI-powered video analytics and help shape the future of the industry.

Join a company where employees stay for years, growing their skills and making a lasting impact.

Why Join CVEDIA?

Work remotely with a flexible schedule.

Be part of an innovative, fast-growing company.

Collaborate with a passionate and supportive team.

Develop expertise in AI, machine learning, and video analytics.

This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!

Apply today and start your journey with CVEDIA.