EU - REMOTE - Senior Customer Success Engineer - Full time - Remote - EU

CVEDIA; Cantabria; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a passionate Customer Success Engineer to bridge the gap between AI-driven video analytics products and customers. This role offers a unique opportunity to grow in the exciting field of AI while working alongside a dedicated team. You'll be responsible for onboarding customers, providing technical support, and ensuring they derive maximum value from our solutions. With a culture of collaboration and continuous learning, this position promises autonomy and the chance to develop your career in a rapidly evolving industry. Join us and make a real impact in the world of technology!

Servicios

Flexible schedule

Remote work opportunity

Hands-on training

Supportive team environment

Career development opportunities

Formación

• Strong technical foundation and customer-first mindset.
• Experience with Windows and Linux for software performance.
• Ability to analyze log files and troubleshoot issues.

Responsabilidades

• Guide customers through installation and configuration of software.
• Provide technical consultation tailored to customer needs.
• Gather customer feedback to shape product development.

Conocimientos

Multi-OS Savvy

Remote Troubleshooting

Log Inspection

Performance Analysis

Virtualization Expertise

Screen Recording

Customer Engagement

Solution-Oriented

Adaptable & Curious

Descripción del empleo

At CVEDIA, we develop cutting-edge AI-driven video analytics solutions that empower businesses to enhance security, safety, and efficiency. Our technology evolves rapidly, and so does our team. We’re looking for a passionate Customer Success Engineer who is eager to learn, grow, and help our customers succeed with our products.

This is more than just a job — it’s an opportunity to build a long-term career in AI and video analytics. The average tenure at CVEDIA is over three years, and we foster a culture of collaboration, innovation, and continuous learning. You’ll work alongside like-minded professionals, gaining hands-on experience with industry-leading technology while shaping the future of AI-powered video analytics.

Important : This job opening is open only for applicants that reside around or within European time zone and America east coast time zone.

What You’ll Do

As a Solution Engineer, you’ll be the technical bridge between our products and our customers, ensuring they get the most value from our AI-driven analytics. Your role will be dynamic, challenging, and full of opportunities to grow. Key responsibilities include :

• Customer Onboarding & Support – Guide customers through the installation, configuration, and usage of our video analytics software. Help them onboard smoothly and ensure they are set up for success.
• Technical Consultation – Understand customer business goals and use cases to provide expert technical guidance and tailor solutions to their needs.
• Documentation & Enablement – Continuously improve our product documentation to make it easier for customers to find solutions, enabling them to achieve their goals faster.
• Customer Advocacy – Gather and analyze customer feedback and feature requests, sharing them with our engineering team to shape product development.
• Hands-on Testing & Improvement – Actively use our technology, provide usability feedback, and participate in iterative improvement cycles.
• Customer Engagement – Join customer calls to provide technical expertise and ensure our solutions are being used effectively.

What You’ll Need to Succeed

We’re not expecting you to know everything from day one — we’ll support you as you grow into the role. That said, having a strong technical foundation and a customer-first mindset will set you up for success.

Technical Know-How

• Multi-OS Savvy – Comfortable working with Windows and Linux to install, configure, and optimize software performance across different platforms.
• Remote Troubleshooting – Familiar with remote support tools to guide customers through complex setups and diagnose issues efficiently.
• Log Detective – Ability to inspect log files to identify errors and understand application behavior.
• Performance Insights – Track down performance bottlenecks, also using tools and techniques to measure and analyze real-time data processing and streaming applications.
• Virtualization Expertise – Proficient in using virtual machines to test different product variants and simulate diverse operational conditions, ensuring thorough feature validation and reliable performance.
• Screen Recording Mastery – Skilled in using screen recording tools to create clear and informative video tutorials for software walkthroughs and customer support.

Customer Engagement & Problem-Solving Skills

• Relationship Builder – Comfortable working with enterprise customers, navigating complex organizations, and communicating technical solutions to non-technical stakeholders.
• Solution-Oriented – You know how to translate technical challenges into practical solutions, aligning with business goals and customer needs.
• Adaptable & Curious – Tech evolves fast, and so will you! A willingness to learn, adapt, and continuously improve will be key in this role.

What Makes This Role Exciting?

Learn from the Best

You’ll receive full support and hands-on training from our experienced team during onboarding.

Autonomy & Growth

You’ll have the freedom to explore your interests and develop your career in a direction that excites you.

Cutting-Edge Technology

Work on innovative AI-powered video analytics and help shape the future of the industry.

Join a company where employees stay for years, growing their skills and making a lasting impact.

Why Join CVEDIA?

Work remotely with a flexible schedule.

Be part of an innovative, fast-growing company.

Collaborate with a passionate and supportive team.

Develop expertise in AI, machine learning, and video analytics.

This isn’t just a job — it’s a career opportunity in one of the most exciting fields in tech. If you’re ready to grow alongside industry-leading technology and make a real impact, we’d love to hear from you!

Apply today and start your journey with CVEDIA.