Eu Communications Manager - Last Mile Delivery, Euk Dsp Program

Amazon Spain Services, S.L.U.; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading tech company seeks a Communications Manager to enhance engagement with its Delivery Service Partners (DSPs) across Europe. The role emphasizes high-quality communication, program management, and analytical expertise to ensure effective messaging. Candidates should demonstrate strategic communication skills and a proven ability to analyze data for marketing improvements, working collaboratively in a fast-paced environment.

Formación

• Experience in professional non-internship marketing.
• Experience using data and metrics to drive improvements.
• Ability to analyze data via Excel or Tableau.

Responsabilidades

• Create high-quality, engaging communications for DSPs.
• Measure effectiveness and refine communications based on feedback.
• Develop and nurture relationships to understand the business better.

Conocimientos

Strategic communications

Program management

Data analysis

Cross-functional collaboration

Flexibility in ambiguity

Herramientas

Excel

Tableau

CRM Systems

Descripción del empleo

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!

We are looking for a dynamic, organized, self-starter to join as a Communications Manager in the EU DSP Team. This role will be responsible for building best-in-class communications and content that result in high levels of trust and engagement with new and existing Delivery Service Partners (DSPs) joining Amazon.

This candidate will have strategic communications and program management skills and experience.

Exercising high judgment in narrow time frames, particularly by injecting logic and care into strategic communications targeted at DSPs, is critical. You will demonstrate Insist on the Highest Standards regarding DSP-facing communications and content. Our environment is fast-paced and requires a candidate who is flexible and thrives in ambiguity, with the ability to think big while paying careful attention to detail.

Key job responsibilities

• Create high-quality, engaging communications that informs and prepares teams that interact with DSPs daily
• Measure the effectiveness of communications and refine or progress them based on feedback
• Identify emerging topics and develop proactive plans with stakeholders, ensuring effective and tailored communications towards this audience
• Develop and nurture cross-team relationships to help shape your understanding of the business
• Propose, execute, and scale new ways of creating and distributing communications that expands organizational program awareness and adoption globally
• Explore opportunities to communicate which are bar raising in both content and delivery
• Identify and drive process improvements
• Analytical and quantitative skills are required - ability to use data to develop and measure marketing programs

A day in the life

We write a lot and "are right a lot"! We respond to business needs and develop messaging for change announcements. We also interview key stakeholders and leaders to build compelling stories that inform and persuade the network. We own multiple channels by which we communicate to internal stakeholders such as a newsletter, an internal social forum, and in-person / online events. We partner effectively with other content creator teams at Amazon to bring consistency and amplify engagement.

About the team

The Rest of World DSP Communications Team is made up of 14 high-performing Communicators. Even though we are based in different cities across Asia Pacific, Europe, and the Middle East, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun making history, together. Stakeholders and partner teams count on us to provide helpful and trustworthy information so they can provide the right level of information and support to the small business owners delivering millions of smiles in their communities.

BASIC QUALIFICATIONS

• Experience in professional non-internship marketing
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience using Microsoft Excel to manipulate and analyze data
• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion

PREFERRED QUALIFICATIONS

• Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
• Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation

Communication Manager • Madrid, Community of Madrid, ESP