ESPECIALISTA EN GESTIÓN DEL CICLO DE VIDA DE CLIENTES EN JUEGO ONLINE : CRM Y MARKETING

Ten’s Tapas Restaurant by Jordi Cruz; Valencia; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a General Manager to oversee ground operations across Spain and Portugal. This pivotal role involves ensuring exceptional service delivery, driving sales growth, and developing a high-performing team. You will implement long-term strategies for sustainable adventure travel, enhance brand presence, and manage compliance with safety protocols. With a focus on leadership and innovation, this position offers a unique opportunity to make a significant impact in the travel industry while enjoying flexible work options and generous perks.

Servicios

Flexible work options

Free Intrepid trip every year

5 extra days of leave for Intrepid trips

10 weeks paid parental leave

Access to e-learning platforms

20 hours of volunteer leave

Employee Assistance Program

Formación

• Extensive experience in managing ground operations in Spain and Portugal.
• Proven track record in mid to senior-level management.

Responsabilidades

• Lead and manage ground operations across Spain and Portugal.
• Drive sales growth and business development in the region.

Conocimientos

Management of ground operations

Destination Management Company (DMC) functions

Financial literacy

Leadership and people management

Fluent Spanish

Excellent written and spoken English

Proficiency in Portuguese

Strategic vision

Exceptional communication skills

Growth mindset

Descripción del empleo

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people :

As General Manager, you will lead and manage our ground operations across Spain and Portugal. You will oversee daily operations to ensure exceptional service delivery and operational excellence, while developing and implementing long-term strategies to position Intrepid as a leader in sustainable adventure travel. In this role, you’ll drive sales growth, business development, and profitability across the region, while leading, motivating, and developing a high-performing and diverse team. You will enhance Intrepid’s brand presence in key markets, manage risk and incident responses to ensure compliance with safety protocols, and collaborate with the Regional General Manager, West Europe, and other General Managers across EMEA to achieve strategic goals.

This is a full-time, permanent position operating in a hybrid capacity out of our Valencia, Spain office 2 / 3 days per week.

To be successful in this role, you’ll need :

1. Extensive experience managing ground operations, particularly in Spain and Portugal.
2. Strong understanding of Destination Management Company (DMC) functions.
3. Proven track record in mid to senior-level management, with General Manager experience preferred.
4. High financial literacy and experience in commercial and strategic decision-making.
5. Background in tourism or a related customer-focused, operational industry.
6. Fluent Spanish language skills with excellent written and spoken English; proficiency in Portuguese is a desirable advantage.
7. Advanced leadership and people management skills with the ability to inspire and motivate teams.
8. Strategic vision with the ability to navigate uncertainty and drive change effectively.
9. Exceptional communication and interpersonal skills, including active listening and tailoring communication styles to diverse audiences.
10. A growth mindset and passion for continuous improvement and innovation.

Rewarding and developing our people is important to us, some of our work perks include :

1. Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year.
2. A free Intrepid trip every year, plus generous discounts for families and close friends.
3. 5 extra days of leave a year for use on Intrepid trips.
4. A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
5. Access to e-learning platforms, professional development and mentor programs.
6. 20 hours of volunteer leave every year to use on causes most important to you.
7. Employee Assistance Program, a 24 / 7 service that offers counselling for you and your family.

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words; they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid, ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email with your name, location, and the accommodations you need; we will then be in touch to support your application.