ES- IT Solutions Analyst (IT Business Analyst)

Devoteam Spain; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in IT solutions is looking for an Analyst II. The role involves business analysis and quality assurance for IT projects, requiring 4+ years of experience and fluency in English. This position is fully remote and focuses on enhancing client software solutions through collaboration with various stakeholders and technical teams.

Formación

• 4+ years of experience in client software solutions design or IT operations management.
• Fluent in English (C1) for international client communication.
• Experience with IT project execution and understanding of business processes.

Responsabilidades

• Responsible for business analysis and quality assurance activities.
• Supports end-to-end project execution, including planning and monitoring tasks.
• Liaises with end users, vendors, and programmers for troubleshooting.

Conocimientos

Critical Thinking

Detail Oriented

Impact and Influencing

Interpersonal Communication

Multitasking

Problem Solving

Time Management

Herramientas

Application Design and Management

Business Process Modelling

Database Management

Technical Documentation

Network Architecture and Management

Software Development Life Cycle (SDLC)

Systems Integration

Descripción del empleo

4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.

This role is responsible for business analysis and quality assurance activities in accordance with solution development methodology and supporting IT projects. Analysts II support in end-to-end project execution, including planning, coordinating, and monitoring tasks assignment and completion; create and maintain project artifacts, and ensures appropriate definition and execution of user acceptance test. They liaison with end users, software vendors, and programmers to achieve the projected outcomes when troubleshooting issues, implementing new systems, and upgrading existing systems while holding accountability for the end-to-end implementation.

Job Description :

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
• Provides experienced services including defining requirements, developing and / or maintaining computer applications / systems to meet client’s needs
• Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
• Analyzes performance metrics to ensure user satisfaction
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
• Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions
• Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements
• Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements
• Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
• Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations
• Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements
• Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors
• Supports project planning and coordination among different project teams
• Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical / analytical solution
• Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation
• Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience
• Participates in backlog grooming, prioritization, and estimation process

The work modality is 100% remote and it is necessary to have a fluent level of English (C1) , since you will work directly with international clients.

SKILLS & KNOWLEDGE :

• Behavioral Skills :
• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills :

• Application Design and Management
• Business Process Modelling
• Database Management
• Technical Documentation
• Network Architecture and Management
• Software Development Life Cycle (SDLC)
• Systems Integration