Equipment Customer Service Agent - German (m/f/d)

Ecolab; Sant Joan les Fonts; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in healthcare solutions is seeking an Equipment Customer Service Agent fluent in German. The role involves managing equipment and service orders, ensuring efficient communication across departments, and requires strong organizational skills. Ideal candidates will have a degree and relevant experience, along with proficiency in SAP systems.

Formación

• Degree plus 3-4 years of experience in order processing/customer service.
• Proficiency in German and a good command of English.
• Basic knowledge of SAP/EBS systems.

Responsabilidades

• Manage and process services, including cleaning, repairs, and installations.
• Coordinate with external suppliers and handle billing in various systems.
• Manage equipment orders from receipt to invoicing.

Conocimientos

Communication

Interpersonal skills

Organizational skills

Educación

Degree

Herramientas

SAP

EBS

Descripción del empleo

Equipment Customer Service Agent - German (m/f/d)

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Our Industrial Engineering Solutions team is currently looking for a Equipment Customer Service Agent (m/f/d) - German speaker based in Barcelona.

About The Job

You will manage and monitor the complete process of equipment and service orders supplied to our customers, from order entry to delivery. This involves optimal communication with departments such as Sales, Customer Service, Purchasing, Expeditions, Billing, and using systems like SAP, EBS, ONBASE.

Your Responsibilities

• Manage and process services, including punctual services (cleaning, repairs), maintenance, and installations.
• Coordinate with external suppliers, create orders, monitor performance, ensure compliance, and handle billing in various systems.
• Manage equipment orders, including standard and non-standard equipment, from receipt to invoicing, requiring high organizational skills.
• Collaborate within the team and with other departments like Engineering, Sales, Credit Control, Purchasing, Logistics, and Billing.
• Update system materials, parameters, and handle transactions in SAP/EBS, sometimes with support from other departments.
• Handle transport requests, invoice corrections, returns/exchanges, inquiries, report management, and order documentation.

Your Profile

• Degree plus 3-4 years of experience in order processing/customer service.
• Proficiency in German and a good command of English.
• Basic knowledge of SAP/EBS systems.
• Strong communication and interpersonal skills, decisive and collaborative attitude.

Our Commitment to Diversity and Inclusion

Ecolab promotes fair treatment and equal opportunity, valuing diversity regardless of race, religion, gender, age, disability, or other characteristics.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Supply Chain
• Industries: Healthcare, Non-profit, Government

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