Enterprise Accounts Coordinator

NCC Group Security Services Limited; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company dedicated to enhancing global security. This role offers a unique opportunity to work alongside a talented sales team, providing essential account coordination support. You will ensure compliance with sales processes while engaging directly with clients and vendors. Your organizational skills and attention to detail will be crucial in managing proposals, quotes, and invoicing. If you are passionate about customer satisfaction and thrive in a collaborative environment, this position is perfect for you. Be part of a mission-driven team that values creativity and inclusivity.

Formación

• Must be fluent in Spanish and English, with strong organizational skills.
• Experience in Customer Service or Customer Success roles is essential.

Responsabilidades

• Liaise with customers and vendors to ensure smooth operations.
• Manage the sales pipeline and ensure accuracy in documentation.

Conocimientos

Fluent in Spanish

Fluent in English

Customer Success Experience

Organizational Skills

Communication Skills

Salesforce Knowledge

MS Office Proficiency

Herramientas

Salesforce

MS Office

Descripción del empleo

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, are brilliantly creative, embrace differences, and want you to join us in our mission to make the world safer and more secure.

Take a look at our website here to learn more about why we are one of the leading global Cyber Security and Risk Mitigation businesses.

Opportunity:

Reporting to the Sales Manager, this position will be sat alongside the sales team, providing bespoke Account Coordination support for the Iberia and Nordics Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.

Job Responsibilities:

1. Liaise directly with customers, vendors, and internal departments in a timely fashion.
2. Work with the client from the beginning of the renewals process through to delivery, including attending scoping calls (if required).
3. Request pricing from vendors.
4. Create proposals and quotes.
5. Conduct follow-up calls.
6. Manage the pipeline to ensure orders are placed promptly.
7. Check that all documentation for won work is complete and correct.
8. Ensure full and clear invoicing profiles are completed and support invoicing when needed.
9. Update all essential information for smooth job delivery on the system.
10. Maintain account records on the Salesforce CRM system.
11. Work as part of the wider account team.

Requirements:

• Must be fluent in Spanish and English (Portuguese is desirable but not essential).
• Must be process-driven with exemplary accuracy and attention to detail.
• Experience in a Customer Success, Customer Service, or Customer Satisfaction-focused role.
• Strong organizational and communication skills.
• Ability to use initiative and work as part of a team.
• Self-motivated and enthusiastic.
• Strong business work ethic.
• Knowledge of Salesforce is beneficial.
• Proficiency in MS Office, particularly Word, PowerPoint, and Excel.
• Focus on clients and customers.
• Commitment to working as One NCC, being inclusive and respectful, and delivering excellent results.

About NCC Group:

The NCC Group family has over 2,200 members worldwide, providing trusted advisory services to 15,000 customers. Founded in the UK, we now have offices in North America, Canada, Europe, Asia Pacific, and the United Arab Emirates.

We are passionate about helping our customers protect their brand value and reputation against the evolving threat landscape. We invest in our people and our business to fuel this passion.

Our values and ethics are central to our operations. We work together, are brilliantly creative, and embrace differences. We are committed to creating a safe environment where all colleagues can be authentic, share personal experiences, and have equal opportunities to succeed.

About your application:

We review every application and will contact you if your skills and experience match our needs. If you do not hear from us within 10 days, please do not be disappointed; we may keep your CV for future opportunities. We encourage you to monitor our career opportunities regularly.

If you do not want us to retain your details, please email us. All personal data is held in accordance with the NCC Group Privacy Policy. We support diversity and flexibility in the workplace. If you require reasonable adjustments during the application process, please inform us at any stage.

This role involves mandatory pre-employment background checks due to the nature of our work. To apply, you must be willing and able to undergo this vetting process.

Required Experience:

Key Skills