English (US) Customer Care & Fashion Advisor (f / m / d)–late shift - Barcelona

Mytheresa; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Mytheresa, a leading global digital luxury shopping platform, is seeking a Customer Care & Fashion Advisor for the US market. This role involves providing exceptional customer service, coordinating with various teams, and ensuring a seamless shopping experience. Ideal candidates will possess excellent communication skills and experience in customer care, with a proactive approach to problem-solving.

Servicios

Up to 32 days of holiday

Mobile office / abroad options

Language & e-learning courses

Flexible benefits

Discounted memberships for sports platforms & gyms

Private health insurance

Support for mental health & well-being

Formación

• Excellent verbal and written US English at native level.
• Experience in customer care or a service-oriented industry.
• Conscientious in handling customer data.

Responsabilidades

• Support customers in the US Market as part of a dedicated team.
• Provide advisory services regarding the order process.
• Respond to customer requests via phone and email.

Conocimientos

Customer service

Teamwork

Organizational skills

Time management

Verbal and written communication

Herramientas

Ticketing systems

Descripción del empleo

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) based in our Barcelona office.

WHAT YOU WILL DO

1. Support our customers in the fast-growing US Market as part of a dedicated team.
2. Provide advisory and support services for our international premium clients regarding the order process.
3. Respond to customer requests via phone calls and emails.
4. Deliver best-in-class customer service with a strong understanding of e-commerce.
5. Continuously improve internal processes.
6. Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product and customer issues.
7. The training hours are Monday-Friday, between 9am-8pm CET, with working hours from 3pm-12am CET.

WHO YOU ARE

1. Excellent verbal and written US English at native level; additional languages are a plus.
2. Experience in customer care or a service-oriented industry.
3. Conscientious in handling customer data.
4. Flexible, able to work under pressure, with good teamwork skills.
5. Proactive with strong organizational and time management skills.
6. Experience with ticketing systems is preferred.

WHAT WE OFFER

1. Up to 32 days of holiday, depending on tenure, starting with 28 days (excluding public holidays and weekends).
2. Mobile office / abroad options (depending on role).
3. Language & e-learning courses.
4. Flexible benefits such as tickets for restaurants, transport, and childcare.
5. Discounted memberships for sports platforms & gyms.
6. Private health insurance.
7. Support for mental health & well-being.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform focused on high-end shoppers, offering exclusive products, advanced technology, and high-quality service operations.

Since January 2021, we are listed on the New York Stock Exchange. Our team of over 1,200 employees from more than 70 countries is passionate about providing the best shopping experience.

We value diversity and inclusion, believing your expertise and motivation are what matter most. Our hiring process is fast and equal for all.