English (US) Customer Care & Fashion Advisor (f / m / d)–late shift - Barcelona

Mytheresa; Donostia/San Sebastián; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Care & Fashion Advisor to join their dynamic team. This role focuses on delivering exceptional service to premium clients in the US market, ensuring a seamless shopping experience. You will engage with customers through various channels, providing support and resolving inquiries. The company values flexibility and teamwork, offering a supportive environment for professional growth. With a strong commitment to employee well-being, this position includes generous holiday allowances and various perks to enhance work-life balance. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Servicios

Up to 32 days of holiday

Mobile office

Language & e-learning courses

Flexible remuneration benefits

Discounted gym memberships

Private health insurance

Mental health support

Formación

• Excellent verbal and written knowledge of US English at native level.
• Experience in customer care or service-oriented industry preferred.

Responsabilidades

• Provide advisory and support services for premium clients.
• Answer customer requests via phone calls and emails.
• Coordinate with cross-functional teams to troubleshoot issues.

Conocimientos

Customer Service

Verbal Communication

Written Communication

Organizational Skills

Time Management

Flexibility

Teamwork

Proactivity

Educación

Experience in Customer Care

Herramientas

Ticketing Systems

Descripción del empleo

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – US English late shift (f / m / d) to be based in our Barcelona office.

WHAT YOU WILL DO

• You will be part of a team dedicated to supporting our customers in the fast-growing US Market.
• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Coordinate with cross-functional teams including payment, customs, warehouse, and shipping to troubleshoot product / customer related issues
• The training hours for this position will be Monday-Friday, between 9am-8pm CET, while the positions hours will be Monday-Friday 3pm-12am CET.

WHO YOU ARE

• Have excellent verbal and written knowledge of US English at native level; additional languages are a plus
• Have a first experience in the customer care or any other service oriented industry
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management
• Experience with ticketing systems preferred

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office / Mobile office abroad (Job and position permitting)
• Language & e-learning courses
• Flexible remuneration benefits (ticket restaurant, transport and child care – redirect a set sum of your monthly (gross) salary directly towards the different tickets)
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Individual support on mental health & well-being

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.