English (UK) Customer Care & Fashion Advisor (f / m / d) - Barcelona

Mytheresa; La Línea de la Concepción; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player in luxury e-commerce is seeking a Customer Care & Fashion Advisor to join their dynamic team in Barcelona. This role involves providing top-notch advisory services to international clients and ensuring a seamless order process. Ideal candidates will possess excellent communication skills in UK English and a background in customer service. The company values flexibility, teamwork, and proactive problem-solving. With generous holiday allowances and a range of employee benefits, this position offers a unique opportunity to thrive in a fast-paced, inclusive environment.

Servicios

Up to 32 days of holiday

Mobile office options

Language & e-learning courses

Flexible remuneration benefits

Discounted sports memberships

Private health insurance

Mental health support

Employee Share Purchase Plan

Formación

• Experience in customer care or service-oriented industry.
• Ability to work under pressure and manage time effectively.

Responsabilidades

• Provide advisory and support services for premium clients.
• Answer customer requests via phone and email.
• Improve internal processes for better customer service.

Conocimientos

UK English (verbal and written)

Customer service experience

Organizational skills

Flexibility and teamwork

Descripción del empleo

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Barcelona office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of UK English to support our customer, additional languages would be considered a plus
• First experience in the customer care or any other service oriented industry
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office / Mobile office abroad (Job and position permitting)
• Language & e-learning courses
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Individual support on mental health & well-being
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.